The Inverness - Destination Hotels & Resorts
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from $90.64 USD
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Reviews
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Superb Staff!!! Rooms not so good
05/02/2008The staff was outstanding from the time we arrived to the time we left. from the lounge to the valet to the adult beverage servers!!! the room on the other ...
The staff was outstanding from the time we arrived to the time we left. From the lounge to the valet to the adult beverage servers!!! The room on the other hand was not what I had expected. For the money spent it was small and was not comfortable to spend 7 days. the room was outdated. I booked online expecting a king bed and upon arrival got a room with 2 dbl. the desj said the only kings were on the 'club level and there was an upcharge. We did negociate the rate but still an upcharge for something I had thought I was getting. The staff on the club level was similar to the rest- exceptional and very accomodating. I would stay there again but now I know the rules.
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Always Refreshing
04/17/2008I read the one review that obviously a crabby traveler left and had to reply. the service offered at the inverness is outstanding. granted i was not there on a " ...
I read the one review that obviously a crabby traveler left and had to reply. The service offered at the Inverness is outstanding. Granted I was not there on a "Romantic Getwaway" but that is the travelers fault as this is not this hotels primary target. It takes care of the weary business traveler and does it very well. You are greeted with several Hello's as soon as you enter. The front desk personnel are very professional and go out of their way to be friendly and make small talk to make their guests feel comfortable and special. Book the Inverness so you can decide. Don't take it from Mr. Stingy in the previous review!
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Unempowered staff & Extra Expenses
02/26/2008Stayed for a romantic getaway for a weekend. the room did not include a tub and for a hotel in this price range and quality this is nothing short of ...
Stayed for a romantic getaway for a weekend. The room did not include a tub and for a hotel in this price range and quality this is nothing short of absurd. Asked for a room for a tub and was told it would be $30 extra. SO really wanted a relaxing soak so I agreed, then noticed a $9.99 check out fee and inquired. Told it was hotel policy and I could take it up with the manager if I wanted. Whatever the price quoted add $10. SO woke up early and went to the lobby for coffee and to read, no complimentary coffee and could not buy one cup without paying for $12.95 for the buffet. Back in the room shortly after 8:00AM Sunday room service was knocking on the door, my fault did not put the privacy out, asked to come back later. 45 minutes later, with privacy back knocking at the door. 45 minutes after that someone knocking at the door to check the mini bar, to which we did not have a key. Made for a real relaxing Sunday morning. Checking out, no eye contact, no "how was your stay", no smile. I asked what the name of the President/CEO and was told George FIsher (yes a letter is on the way). I would have thought a customer asking about the name of the President/CEO would have sparked some response similar to "I hope your stay was okay?". Nope.
Only the valet, doorman and concierge were friendly, smiling and accomodating.
If you stay be ready for an unfriendly, un-empowered staff, no common sense for timely interruptions and increased fees and expenses.
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