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MAKE YOUR OWN BED!
09/08/2009This was the worst hotel i've ever stayed at! no pillow cases were on the pillows. i had to ask and was handed the pillow cases to do myself! ...
This was the worst hotel I've ever stayed at! No pillow cases were on the pillows. I had to ask and was handed the pillow cases to do myself! At $*a night for 2 adults and 2 children, I don't expect to work as if I were at home!
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Use the Deadbolt
08/22/2007Checked in at 11:00 pm, went to casino's and got back to room at 2 am. at about 4 am people were trying to get into our room ( ...
Checked in at 11:00 PM, went to Casino's and got back to room at 2 AM. At about 4 am people were trying to get into our room (with room key). They got front desk clerk and sh tried to get in as well. We opend the door and told her room was occupied. She said the room was supposed to be vacant (she wasn't apologizing, she was mad at us for being in this room). About 15 minutes later she called the room and demanded to know my name and why I was in this room instead of the room I was supposed to be in. (I was in the room the other desk clerk had given me the key for.) I was unable to get back to sleep, I got up early, asked to speak to the manager, but he was off. I called the next day and was instructed to call another number. Tried the web site, but after writing an in depth description of problems, the site rejected what I wrote because I used unacceptable characters. I finally got in touch with manager who determined that since I checked in at 11:00 and checked out at 8:00 only half of my stay was disturbed so he only refunded half of my room rate.
I stay in hotels about 1 or 2 nights/week for business and without exception the managers of those other hotels say they would at least refund me the whole room. (most say they would give me complimentary nights or dinner or something else)
I won't stay at this or any other Days Inn until they improve their customer service.
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