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There is no Quality at this Chain
09/23/2008From the moment we tried to check in,, it took 3 employees and the general manager to figure out how to use a gift card. dirty rooms, i emailed the ...
From the moment we tried to check in,, it took 3 employees and the General Manager to figure out how to use a gift card. Dirty rooms, I emailed the pics to Gen Mgr, he considered the case closed. As a choice member ive never encountered such a lack of professionalism from every employee . When I approached the desk upon check out I was trying to tell the desk clerk of my concerns, she was visibly shaken and told me, I dont have time. They need bleach on all the linen. Its a lovely shade of grey. Ask for a towel for the pool, they put out a maximum of 5 towels the 2 days we stayed there. Ask for juice at the breakfast bar, and you get told, thats not my job! Well who's job is it? There was no one attending the buffet as we sat there drinking coffee watching the madness Anyone who goes there, be prepared, dont be expecting to be treated like a guest.
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Don't pick this one
06/27/2008Poor cleanliness, non-smoking room smelled of smoke, holes in the sheets, carpet must not have been vacummed for days, mold & mildew on shower curtain, no batteries in the tv ...
Poor cleanliness, non-smoking room smelled of smoke, holes in the sheets, carpet must not have been vacummed for days, mold & mildew on shower curtain, no batteries in the TV remote, marginal air conditioner unit. Better to find another hotel nearby - there are several.
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No indoor pool??
03/17/2008When reserving on-line i didn't realize that this hotel didn't have an indoor pool. seeing as this was my husband's and my local get-away and ...
When reserving on-line I didn't realize that this hotel didn't have an indoor pool. Seeing as this was my husband's and my local get-away and one of the main reasons for booking at this hotel we were both disappointed. It did it on the Internet as having a pool, but I didn't realize that it was only an outdoor pool.
What helped make up for this disappointment was the awesome bed. We reserved a king size non-smoking room and the bed was the best part! It was sooo comfortable and the down comforter was great! LOVED IT! -
Good option for those with budget in mind
10/22/2007We attended a wedding at a lovely brookfield hotel. this brookfield hotel was half the price, and only 5 minutes away.
desk service was friendly and helpful (they ...We attended a wedding at a lovely Brookfield hotel. This Brookfield hotel was half the price, and only 5 minutes away.
Desk service was friendly and helpful (they were baking cookies when we arrived). Only issue was that the room was small, and there was a slight maintenance issue, which the desk staff took care of. We had a little bit of an issue accessing the fitness room, but it included the basics. Pool was closed for the season.
Breakfast was wonderful, but prepare yourself for a glut of simple carbohydrates. Given space issues, that is what you would expect. Coffee was good and unlimited, so I will forgive the options of cereal, white bagels, muffins, and waffles (note to staff... a wheat bagel here and there won't kill you). I was impressed with what the hotel attempted to do with their limited size. It was quite friendly and welcoming, and a scenic drive to downtown Milwaukee afterwards along Bluemound Road.
Recommended for anyone who prefers staying in the suburbs instead of the city, although access is strictly by car.
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