Important Hotel Information
- Hotel is undergoing full scale renovations until April of 2009
Reviews
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Quality Stay
10/06/2009Had an overnight, mid-week stay. the hotel was great. everyone was friendly, especially the valets, who gave us good directions. the hotel is very convenient to a lot of ...
Had an overnight, mid-week stay. The hotel was great. Everyone was friendly, especially the valets, who gave us good directions. The hotel is very convenient to a lot of things in the downtown area. The only problem we had was on check-in we noticed that we didn't have a shower curtain. We informed the front desk and it was taken care of right away. Other than that, the room was clean and in order. We didn't dine at the hotel, nor did we use the business or fitness centers, because of the nature of the trip.
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Cozy and upgraded but extremely loud!
10/01/2009I give this hotel props for their $19 million dollar renovation. they are trying to up the ante in luxury travel but fall short. why? because the non-smoking rooms ...
I give this hotel props for their $19 million dollar renovation. They are trying to up the ante in luxury travel but fall short. Why? Because the non-smoking rooms still smell like smoke AND while the beds and linens were comfy, the hotel itself was very loud and I got no sleep. The hotel itself has an atrium-style lobby where the ceiling extends all the way up the the upteenth floor. Since the ballrooms and lobby bar are at the bottom of the lobby, all of the sound travels upwards. All hotel room doors open to the atrium which makes for little soundproofing. So, between 2 & 3am when the two weddings let out and when the bar crowd returned back to the hotel for the night, I was woken up by very loud screaming and talking... and I was on the 7th floor. All in all this hotel is in a great location and has nice upgrades but if you want a good night's sleep I'd go elsewhere.
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Okay room but rest of hotel is not that good
09/09/2008Overall the room was not that good. the interior of the room was pretty good but the surroundings were lacking. we were on the fifth floor but there was noise ...
Overall the room was not that good. The interior of the room was pretty good but the surroundings were lacking. We were on the fifth floor but there was noise from the lobby because of the open atrium. We could also hear the TV next door and street noise, so the sound proofing is not very good. On top of that, the exterior of the hotel is being refurbished. We had ropes from the scaffolding hanging in front of our windows and at one point the workers came by our windows. Fortunately we brought a white noise machine to block out the noise. If we hadn't had the white noise machine or if we had been staying for more than one night, we would have asked for a different room on a higher floor. Several times we had extremely long waits for an elevator. There are only four elevators for the nearly 500 rooms in an eighteen floor building! The elevators are only average size, so if there is luggage, not that many people can get in. We went to Sarah's Pantry, the carry out cafe in the lobby. The service was slow and disorganized. We did not spend any time in the area around the hotel. It is near large arenas, auditoriums, and parking ramps. If you aren?t going to one of the large venues, there did not appear to be a lot of things to do nearby. The parking is also not that great, see the Tip section for information on parking.
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Nice hotel
08/01/2008Stayed here one night simply to sleep. no other activities. giant atrium with massive drop so if you've got little kids you might request a room on a low ...
Stayed here one night simply to sleep. No other activities. GIANT atrium with massive drop so if you've got little kids you might request a room on a low floor. A little surprised about checkout however. Only one clerk at the reception area at 9:00am??? For hotel with this many rooms they really need more help at peak check in/out times. Took a little longer to check out than it should have. Otherwise very clean and quiet. Would definitely stay here again.
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Zero chance that your reservation will be honored
07/06/2008Arrived for check in and was told since i used a 3rd party vendor and not their website that they were allowed to give my paid room away and they ...
Arrived for check in and was told since I used a 3rd party vendor and not their website that they were allowed to give my PAID room away and they didnt have to tell me or have any suggestions where to go. Was then told by valet to move my car since I wasnt staying there. Elevators are all broken, stairway is suspect to say the very very least. Was checked out the next morning I didnt argue I just left because the bathroom was filthy with no light, The entire room and air system smelled of very very heavy smoke in a non smoking room. Worst experience ever. Do not stay under any circumstance. If you can get in the pfister do it, if not stay in brookfield.
