Reviews
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Great Stay
05/04/2009I had a wonderul 2 night stay at this hotel. a very welcoming accomodating front desk staff. a huge, spotlessly clean room. great location (7 block from the light rail ...
I had a wonderul 2 night stay at this hotel. A very welcoming accomodating front desk staff. A huge, spotlessly clean room. Great location (7 block from the Light Rail Nicolette Mall stop). Would definitely recommend.
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Needs Renovating
09/06/2008Booked numerous rooms and a conference room for a business meeting. big disappointment. the rooms and hotel were extremely outdated. i've stayed in better hotels that were a 2 ...
Booked numerous rooms and a conference room for a business meeting. BIG DISAPPOINTMENT. The rooms and hotel were extremely outdated. I've stayed in better hotels that were a 2 star rating. Wireless was charged by the day in addition to the conference room wireless fees. Had to pay for parking, the pool and fitness center. Would not return.
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Beautiful Hotel in Ideal Spot
08/06/2008Four of us stayed in this hotel for 3 nights. we did have a problem with a bed and the bathroom door. when i called them, they came right up ...
Four of us stayed in this hotel for 3 nights. We did have a problem with a bed and the bathroom door. When I called them, they came right up and fixed the door and replaced the box springs (which was broken). The beds were very comfortable. The room was clean and attractive. We had a nice, big bathroom. We were on the 20th floor and oh, what a view! I was really surprised with the security! At night you have to use your room key to go to the floor, so make sure you have your key on you! I did feel very safe!The staff was very nice and very prompt with any requests. My only disappointment was that I wanted to use the hot tub and was informed that it was part of the fitness center and would cost * per day! I think the pool and hot tub should be available to all guests!!!!! The sign on the desk said that it closed at 9 pm and then we were told 10:00. I think they should give a free breakfast but they don't. I did like being able to use the skyway to the convention center. It started raining and it was great to be able to walk in this walkway. This is very convenient! The staff was very helpful. I had to check in with the airline and the clerk helped me with that and showed me how to print my boarding pass. I would stay there again.
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Poor service
03/18/2008After a 4-5 hour drive, we got to the hotel right at check-in time. there was a long line, but they provided plenty of automated check-in kiosks. ...
After a 4-5 hour drive, we got to the hotel right at check-in time. There was a long line, but they provided plenty of automated check-in kiosks. We used the automated kiosk and were told our room wasn't available, but they could text us when it was ready. 1 hour later, no word on our room. We watched several others get the same treatment, then go to complain and get a room. Once we go to the desk, they magically produce a room. No apologies for the wait, nothing. If you don't want people using the kiosk, don't make them available, We got a great deal on the hotel, but if I was paying what they normally wanted, I would have been angry.
The room was mediocre, service was awful. Too many other options in Minneapolis/St. Paul to put up this. Won't be going back there any time soon. -
Its comparable to the BATES Motel in customer service!!!!!
03/18/2008You will not believe this!!!!!!
when we booked on line we had requested a non-smoking room for two nights. when we checked in to the hotel, we were ...YOU WILL NOT BELIEVE THIS!!!!!!
When we booked on line we had requested a NON-SMOKING room for two nights. When we checked in to the hotel, we were told that they did not have a non-smoking room available for us. The only option was a smoking room. The RUDE front desk person stated that the on-line booking was only a request and NOT a guarantee!!!!!!! Then she continued on to state that there was not a room that we could have for both nights and that we will need to switch rooms. Now, our plans had been to be gone all day on Saturday.
After requesting to speak to the manger on duty and explaining that I has asthma and allergies to smoke, she stated that there was nothing she could do. I aksed for an upgrade and she stated no. I asked if she could refund some money and she said she WOULD NOT do that for someone who booked online. So, I asked for ome coupons for food to help. She never offered ONE solution to the problem. IT WAS AWFUL!!!!! I THOUGHT I HAD CHECKED INTO "THE BATES MOTEL" IN THE MANNER IN WHICH WE WERE TAKEN OF!!!! I would think twice before checking into this hotel!
They needed more staff because every time we stopped at the front desk...there was at least 20 minute wait!!!!!! Horrible!
