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Nothing Grand about it!
08/15/2009The grand traverse resort and spa was not at all what we had anticipated. the pictures on the website look beautiful...but in reality the 6 story hotel is outdated ...
The Grand Traverse Resort and Spa was not at all what we had anticipated. The pictures on the website look beautiful...but in reality the 6 story hotel is outdated with terrible decor, low drop ceilings, and very old/slow elevators. The nicest part was the lobby. For /night "on special" we expected a lot more. The private beach was tiny. You had to walk out on a dock to access a very small strip of beach on the water. It was so packed we turned around and headed for the indoor pool. This was located in a dark basement and 1/2 of the hot tubs were out of service. We will not stay here again and encourage you not to waste your money.
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Save your money -- overrated, terrible service, and just aggrevating
04/04/2009This hotel is just yuck. what a rip off. if you want to see a lot of reviews about this hotel, check tripadvisor. from beginning to end, the reception staff ...
This hotel is just yuck. What a rip off. If you want to see a lot of reviews about this hotel, check TripAdvisor. From beginning to end, the reception staff was rude. We waited 5 minutes to be helped, while 3 people at the counter riffled through papers. Not a single one looked up to welcome us, or said: ""Hold on, we'll be right with you."" When our turn finally came, it was more ""what do you want"" and you'd swear they were doing us a favor by checking us in. Most of the reviewers agree: the rooms are nothing special (no fridge? really? and you call yourself a ""resort?"") and in our case there was glass in the carpet in front of the bathroom. On the second day our room was not cleaned, and we left the room at 11AM. The reception staff was rude, blaming us for ""not leaving the room in time"" Yet when I had gone into our room at 1, there had been cleaning staff in the hallways. When we insisted we still wanted the room cleaned (there was, after all, glass in our carpet) staff was really put out. Free coffee until 7:00 AM in the lobby. Really? Why bother. When I asked for a customer service survey at check out, the woman who helped me (who had accidentally charged the room to my visa account, when it had already been paid for -- but mistakes can happen) -- this woman wrote someone else's name on the front of the survey -- which made me suspicious.. was she worried I was going to report her mistake and was she trying to put the blame on someone else? Truly -- this place deserves 2 stars. Even Motel 6 gives you a fridge.
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Do not stay here
11/17/2008They nickle and dime you for every service. no free coffee or breakfast, or free anything. the bottles of water in the room have a tag that states ""if tag ...
They nickle and dime you for every service. No free coffee or breakfast, or free anything. The bottles of water in the room have a tag that states ""if tag is torn cost $3.00"". For such a nice hotel they seem incredibly cheap. They charged me twice for the same two night stay, once when I reserved the room through online travel website, the second when I checked out for a total of $***. The accounts department told me to email the charges from my bank account, but surprise, the email was undeliverable. I am getting no help from these people. I am calling consumer services on these folks.
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Beautiful Fall Colors
10/22/2008Honestly i came to this hotel because i was able to get half off of my room rate. the hotel was beautiful, clean, and had friendly staff. our tower room ...
Honestly I came to this hotel because I was able to get half off of my room rate. The hotel was beautiful, clean, and had friendly staff. Our tower room had a wonderful view of the fall colors too. We took advantage of the free shuttle to the casino. Overall, the weekend was great. We ate in the sports bar and the food was just mediocre. When we were leaving on Sunday morning I realized that the weekend could not have been better. The hotel is just minutes from both downtown and the wine tours. However, I think that had I paid full price for the room I would have been less enthusiastic about my stay. I think $ a night for a king bed with a bayview is just a tad overpriced. If you stay here look for a deal.
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It's Okay
08/29/2008Traverse city is one of my favorite areas and i have been wanting to stay at the resort and finally did. it is nice, although there were a few issues ...
Traverse city is one of my favorite areas and I have been wanting to stay at the Resort and finally did. It is nice, although there were a few issues that will keep me from coming back. The multi-million dollar improvements did not include the bathrooms or beds. My mattress was horribly soft and was making my back hurt. The bathroom had a whirpool tub which is nice unless you have to step in and out for a shower. No fans in the bathroom and not enough lighting. And no coffee maker in the rooms (took them out with the refurb). Yes, they have a coffee shop in the lobby, but I is a hassle if you want coffee before you get dressed. Also, don't stay in the tower if pool use is important-it is a haul from there. This was a good hotel for a conference, but if I wanted a relaxing spa vacation, this isn't it for me.
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