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What A MESS!!!
04/09/2008My husband & i were moving across country with our dog. we chose this hotel based on aaa ratings and pet policies. it was 10pm when we arrived and we were ...
My husband & I were moving across country with our dog. We chose this hotel based on AAA ratings and pet policies. It was 10pm when we arrived and we were exhausted. The Front Desk Clerk was rude, abrupt and NOT welcoming AT ALL!!! It was cold that night, and our room was freezing cold. When we couldn't get the heater to work, we called the front desk, and she said the heat was turned off for the season. WHAT? NO HEAT??? If they were trying to keep operation costs down, that is NOT the area they should have chosen. She brought an extra blanket, which helped a little. What was worse, is that the room was ABSOLUTELY FILTHY!!! The carpet was stained and the edges had so much dirt & dust that it couldn't have been vacuumed in ages. The furnishings were old & ragged, and the bathroom looked like it was barely cleaned. The fridge was dirty & falling apart. It was late and all we needed at that point was to get some sleep. Another thing is that they didn't have a 'pet' area, and having to walk outside in the dark was actually scary. The parking lot was not well lit. The good part of our stay is that the Front Desk Clerk at check-out was VERY pleasant & welcoming, and the hot breakfast was very good. The breakfast attendant was nice, and kept the breakfast area clean & well stocked with food. I'm sorry to say that I wouldn't recommend this hotel to anyone expecting more than a roof & a bed. If this ever happens again, we will not stay, regardless of how exhausted we are. It's our own fault for not requesting a different room.
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Great Place
09/08/2006Nice, clean and quite. hotel staff veryfriendly, good breakfast included.
Nice, clean and quite. Hotel staff veryfriendly, Good breakfast included.
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Where to start
09/06/2006When we first arrived at the quality inn, the city shut off the water, but i don't think it is the inn's fault. next, we were promised wireless ...
When we first arrived at the Quality Inn, the city shut off the water, but I don't think it is the Inn's fault. Next, we were promised wireless connect and that wasn't working. The front desk gave me a 1-800 number and I was on the phone with them for 1 hour without success. Next the airconditioner was nothing more than a fan. The remote conrol for the t.v. had no batteries. Lastly, in the middle of the night, the fire alarm starting beeping for no reason. The staff tried to help as much as possible. The staff was extremely friendly.
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