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The Eldorado Hotel in Santa Fe, NM
09/05/2008We stayed at the eldorado when it opened many years ago and it was a gorgeous hotel. it still is but the rooms are beginning to need to be updated. ...
We stayed at the Eldorado when it opened many years ago and it was a gorgeous hotel. It still is but the rooms are beginning to need to be updated. The lobby is as gorgeous as ever and the staff was very professional and courteous. We ate breakfast at the hotel our first morning but were appalled by the prices so after that we ate at the local restaurants in Santa Fe. We were also surprised by the cost of parking our car at the hotel, $18 a night! Of course this included valet parking and allowed us to get our car anytime we needed it but ouch, that hurt!
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Very Nice Hotel (if you get a discount)
08/12/2008Great location for galleries and restaurants. call them and ask for a copy of the city walking map to see if you need one. i regret renting a car as ...
Great location for galleries and restaurants. Call them and ask for a copy of the city walking map to see if you need one. I regret renting a car as I didn't need it. If you rent a car, park in the garage across the street - 1/2 the cost! Concierge is very helpful. Good gym for a hotel, especially the cardio machines and TV system (bring your headphones). The pool is tiny and was pretty cold. Virtually no shade at the pool. I note that they had no idea who we were when we showed up - probably a good idea to verify the travel agency reservations with the hotel in advance directly. Luckily they had a room. They told me the rate was way too high for a basic but nice hotel room so make sure you get some kind of discount. The hotel was clearly not full (first week of August) so I was a bit annoyed that they didn't offer any kind of free upgrade to make the stay even nicer. The bellman was very talkative about things to do when he took us to our room - clearly interested in service but it is a bit disconcerting to those of us from the less friendly Northeast.
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Not the best for the money
08/15/2007We only stayed one night but it was such a hassle, i wouldn't try it again. first they messed up our reservation and had us under "cancelled/rescheduled" status. ...
We only stayed one night but it was such a hassle, I wouldn't try it again. First they messed up our reservation and had us under "cancelled/rescheduled" status. Meaning, we were charged for the cancellation we never made. Second, the staff other than the valet were RUDE. Including the accounting deparatment I had to contact to get my refund for the incorrect cancellation fee.
The desk clerk didn't look t me once while checking me in and she told me my room would be ready at 1pm. It wasn't ready. I called the restaurant to inquire about reservations and was rudely dealt with. So we ate elsewhere. The room we had was above a parking lot so there was that noise till 11pm. We couldn't get our car ready for us via phone, we had to go down to the garage and wait for it. . What concerned me was leaving my car in the drive while the valet checked in other cars. I had to take out bags w/valueables for fear someone would get into the car.
Basically, it's not worth the $* a night. Not only is the condition of the room (which,in this case was good) important but the attitude and efficiency of the staff. It was poor in this case. -
A Great Choice
05/23/2007Stayed here with my family when we were in town for the pueblo dances. everyone loved it, even the kids. rooms were beautiful, entire hotel was immaculate. all staff were ...
Stayed here with my family when we were in town for the Pueblo dances. Everyone loved it, even the kids. Rooms were beautiful, entire hotel was immaculate. All staff were friendly and extremely helpful. Of course, we got a great rate so that helped too! The pool is on the roof, rather small but with a marvelous view of the city. Only complaint? Valet parking is only option and it's $20 per day. Service was great though and car was available within minutes. I can't wait to go back for a romantic stay without the kids!
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Nice hotel but HUGE
12/30/2006Stayed 2 nights here.there are so many great hotels w/flair in santa fe that eldorado probably would not be my first choice. great dining experience, great service after ...
Stayed 2 nights here.There are so many great hotels w/flair in Santa Fe that ElDorado probably would not be my first choice. Great Dining experience, great service after they did not have the room avail we booked and paid for (incl some add amenities for us) , nice KIVA rooms, okay Spa(slow service, sauna not working, facial just okay for the MONEY spent)
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