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Lousy stay
05/12/2008To sum it up my stay from start to finish for 1 night completely stunk! 1) the hotel manager was incompetent to give me proper directions by phone at least ...
To sum it up my stay from start to finish for 1 night completely stunk! 1) The hotel manager was incompetent to give me proper directions by phone at least twice on 2 separate calls. 2) When I had called for a regular rate quote for that same night and a military quote, I was given 2 different sets of values. When I signed in with my military ID and asked on checking out for a receipt (I did get one until I specifically asked for a receipt), I pointed out to the frontdesk lady that I was charged for a regular rate. She repeatedly denied that the rates that I was quoted just the day before were correct. She instead gave me a lame excuse that the rates I had received were for "winter". When I pointed out to her that I had received the rate the very same day that I booked the reservation (which was yesterday from my writing this review) , she gave me her circular argument, ie repeating her exact same statement as if that was an appropriate response. So I was matter-of-factly charged $10 more for a regular rate. 3) The heat never worked all night. This was a particularly windy night and cold air from outside literally poured into the room all night through the door cracks, not to mention the actual howling wind that kept me awake. This hotel management needs some training on how not to outright lie to guests, how to honor their word, how to apologize for giving sloppy directions, and how to have correct directions readily available in the first place.
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Bed was terrible
09/14/2007Schredded wall-paper, stained carpet, sagging matress, holes in drapes. not a nice place to stay.
Schredded wall-paper, stained carpet, sagging matress, holes in drapes. Not a nice place to stay.
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