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Dedicated Staff
10/29/2008Our stay at this holiday inn was made extra special because of the great staff. every employee went out of their way to ensure our stay was as pleasant as ...
Our stay at this Holiday Inn was made extra special because of the great staff. Every employee went out of their way to ensure our stay was as pleasant as possible. They all spoke to us any time we entered the lobby and asked if there was any way they could help us. Check-in and check-out also went great. There's nothing worse than a complicated check-in process after hours of traveling, but the people at the front desk were very prompt and courteous. They even helped us with written directions to some local restaurants and other places we wanted to visit. They had a huge indoor pool and heated whirlpool, so rain didn't limit our fun. There was also an attached outdoor patio, so we could enjoy the sun while it was out too! Definitely a plus for families. I am pretty sure their business center was recently upgraded, and they had great wireless connections. I was able to get some work done on my laptop without any hassle at all. I was also impressed with their shuttle service to and from the airport. The drivers were very friendly and responsive to our needs. It was nice to start and end to our vacation on a good note.
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Compliments to the Staff
07/23/2008Recently, i had the pleasure of overnighting at the holiday inn, pittsburgh airport. i just had to write you and let you know that you have a great staff throughout ...
Recently, I had the pleasure of overnighting at the Holiday Inn, Pittsburgh Airport. I just had to write you and let you know that you have a GREAT staff throughout the Hotel!..Our crew arrived very late into the evening on July 9, 2008, and we were very appreciative that the van driver was awaiting us!.. The gentleman checking us in, was so delightful, as was the staff encountered along the remainder of our stay....I must acknowledge the restaurant employees, as well...The hostess, along with my server, Denise, were so accommodating. And Jeff...manning the "omelet station", is a great ambassador for your company!..I couldn't help but notice that he had a kind word for everybody that came into the restaurant..and I do mean everybody! What an engaging gentleman..!!...Thanks to all of you for providing a "great home away from home". Looking forward to coming back!!
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Nice hotel
07/17/2008The front desk staff was very helpful, providing us with written directions to some of the sights we wanted to see. they were quick to provide us with the extra ...
The front desk staff was very helpful, providing us with written directions to some of the sights we wanted to see. They were quick to provide us with the extra pillows and blankets we asked about. The pool is indoor, but clean and had plenty of towels available. The hot tub was very hot! The business center consisted of 2 computers and one printer. It was easy to access with fast internet, but there was only 1 printer and it was low on ink. There are several meeting/banquet rooms and the weekend we stayed there was a big wedding reception, so the lobby area was full of noisy party guests. There are 3 elevators, so there was never a wait for an elevator. Sunday morning when we checked out, it only took about 10 minutes to get to the airport. It is farther to downtown Pittsburgh, but easy to get to with basically only 1 highway to stay on. I would stay there again next time!
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Wow...I was impressed!
02/27/2008Not what you expect out of a holiday inn. when i walked in, the lobby was so warm and inviting and the woman at the front desk immediately acknowledged me. ...
Not what you expect out of a Holiday Inn. When I walked in, the lobby was so warm and inviting and the woman at the front desk immediately acknowledged me. The desk manager was also there to greet me, his desk was right in the lobby! They also have a brand new business center, it was convenient and quiet. The room was clean and comfortable. My room rate included breakfast (really, didn't have to pay extra) and breakfast was great. There was a cook manning an omelet station to cook my order, so friendly! I checked out the huge indoor pool and thought that I would love to bring my kids back to stay for a weekend, they would absolutely have a ball at this place. I would certainly stay at the Holiday Inn Pittsburgh Airport again, service was great, food was awesome, and the value was more than I had expected.
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looked like it would be better,dishonest owner, unresponsive company
08/09/2007I cannot even begin to tell you how bad this stay was. it started positively with a miniature clark bar being given to our 4 year old grandson. the driveway ...
I cannot even begin to tell you how bad this stay was. It started positively with a miniature Clark bar being given to our 4 year old grandson. The driveway was dangerous to get in and out of, the rooms were dated but the front desk was kind enough to give us a room overlooking the runway of the airport. Everything would have been fine until we found some charges for things listed on its website for free (NYTimes say that many hotels these days sneak in charges for things that you do not even use). It was a holiday weekend, and a wedding was taking place with the majority of the wedding parting being in the lobby. The weekend manager was adament about the charge and rather than make a scene we decided to wait and talk to the real manager on Monday. Big mistake. while he readily admited the mistake in extra charges, he surprisingly refused to reverse them, a relatively trivial charge of $25. No problem, I began working my way up the system to InterContinental which owns the Holiday Inn. there I faced my biggest disappointment, that the Holiday Inn means nothing when it comes to a certain standard of customer service and satisfaction. Each Holiday Inn can be run as it's owner sees fit and unlike say a McDonald's franchise, there is nocorporate policy for owners. My credit card company ate the charge rather than deal with me contesting it, something HI should have done. I probably cost the company more than $25 in time and aggravation. But choosing not to make things right, they have forever lost my business when they cheated and added $25 for something to my bill that I did not use and all websites said was free.
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