Reviews
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Home base for a terrific trip
03/06/2008My sister and i stayed here in feb./march 2008, and really enjoyed the hotel. we were indoors a lot because it was cold, but the hotel staff and services ...
My sister and I stayed here in Feb./March 2008, and really enjoyed the hotel. We were indoors a lot because it was cold, but the hotel staff and services were terrific. Everyone was very friendly (Pittsfield as a city has a very comfortable small town atmosphere). We ate in the hotel several times, and the food was excellent. Servers were friendly and helpful. The room was immaculate, and the mattresses and pillows were super comfortable. Nice mountain view out of the window.Tourist info was readily available, even for non-skiers. The cleaners and maintenance people inquired if we needed anything and if we were enjoying our stay. One night I ate alone in the bar-like "Underground Pub" but received great food and very kind service, even though the table I had chosen meant a lot of extra steps for the friendly bartender and server, who both came to check on me. We hope to come back soon, bringing our families. Thank you very much.
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Slipping a way and parking
02/08/2008The day befor we got there they had a ice storm. the driveway was not sanded at all. at least 4 people fell. when we booked the room with the ...
The day befor we got there they had a ice storm. The driveway was not sanded at all. At least 4 people fell. When we booked the room with the hotel we were not told that there was a parking fee. Ok it is only $6.00 but it was a surprise when I got our bill the day we were leaving.
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Great but---
10/11/2007This hotel has a lot to offer. probably the nicest in the area for the price. the beds are quite comfortable! the hotel is older but is in pretty good ...
This hotel has a lot to offer. Probably the nicest in the area for the price. The beds are quite comfortable! The hotel is older but is in pretty good repair. The location is perfect in downtown Pittsfield. Parking will cost an extra $6.00 per night. The breakfast buffet leaves alot to be desired. The same everyday. DRY eggs, hard or soggy french-toast and pancakes. Can't get a second cup of coffee to save your soul! Room service was never the same. The menu states a nice breakfast but be prepared. The peserves are the bottom of the line plainlabel jelly. (If they remember your toast-if they remember to even bring the butter and jelly) If you order oatmeal, that will be all you get!! The room service just doen't match with the wonderful help at the front desk. Dine in the restaurant and try the salmon. It is great!
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Great Staff
08/30/2006I have stayed at this hotel several time on business and i can not say enough about the staff..very friendly and professional. also happy to see they are finally ...
I have stayed at this hotel several time on business and I can not say enough about the staff..very friendly and professional. Also happy to see they are finally making some much needed renovation/updates. I can not wait till my next trip to see the end results. Definatly one of the nicest properties in the Berkshires.
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Great Rooms
08/08/2006Whether you pay for getting newspapers or not needs a better explanation.
Whether you pay for getting newspapers or not needs a better explanation.
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