Reviews

• Avoid this rip off hotel

  Submitted on: 06/26/2008

  I stayed in february 2008 on a internet booked prepaid night. hotel was prepaid september 2007 fully paid. i checked in, did not show my credit card, as it was ...

  I stayed in February 2008 on a internet booked prepaid night. Hotel was prepaid September 2007 fully paid. I checked in, did not show my credit card, as it was already paid for, I just signed the registration form. Imagine my surprise, upon getting back home, to find a $ charge on my card for extra nights ! I styaed at Richmond Va Crowne Plaza the next night!! I rang the hotel, they said they would refund my charge. After much paperwork and telephone calls, nothing, so I rang again...I was lucky enough to get the rudest person in the whole of the USA. Great, 14,000 miles away. I rang Diners Club, after a month...extra charge was deemed a rip off by the hotel. Problem solved, I got a credit...I was happy . Come June 22, 2008, I get my Diners Club bill....a $440 charge for staying on June 5 2008. I was in Vietnam at the time.......I will never stay at this hotel again. Now, going through all paperwork/calls to Diners Club again. In short....if you want to get ripped off....abused, and treated like a fool, stay here....otherwise, stay across the road at Candlewood Suites. First time I have ever had a problem with a hotel, am experienced enough to know the ropes. Th those at the Hotel, I say Get Stuffed!

  • Room Quality
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  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
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• Customer Service

  Submitted on: 09/03/2006

  Clean rooms, nice breakfast but customer care is outstanding. we were not happy with our first room (noisy) but hotel was full. front desk clerk was very accommodating. she offered ...

  Clean rooms, nice breakfast but customer care is outstanding. We were not happy with our first room (noisy) but hotel was full. Front desk clerk was very accommodating. She offered us free dinner and a new room at earliest possible. My wife and I definitely will stay here again.

  • Dining
  • Room Quality
  • Staff And Service
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• okay for price

  Submitted on: 08/21/2006

  The hotel and room had an odor and could use some remodel but for the price it was okay. the breakfast was good and facility was ...

  The hotel and room had an odor and could use some remodel but for the price it was okay. The breakfast was good and facility was clean

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