Reviews
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Dissapointed
10/21/2009Stayed 10/16/09. chosen for pool/hot tub-out of order! coffee cup had dried coffee in bottom, elevator -"out of order". strands of hair in bootom ...
Stayed 10/16/09. Chosen for pool/hot tub-Out of Order! Coffee cup had dried coffee in bottom, elevator -"Out of Order". Strands of hair in bootom of bathtub. Security door not latching.
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Decent Hotel
05/02/2009After reading all the negative reviews about this hotel, i decided to go ahead and make a reservation. i was totally shocked at the improvement. the staff was friendly, the ...
After reading all the negative reviews about this hotel, I decided to go ahead and make a reservation. I was totally shocked at the improvement. The staff was friendly, the hotel was clean and modern, the sheets were supple and the grounds were well kept. I stayed here for 2 nights and service was fine. It is a 3 star hotel so i did not expect a whole lot. Keep your expectations within limit. It is situated next to a marshalls for last minute purchases, a dunkin donut for coffee and donut lovers as well as other local restaurants. Not a bad hotel for a small town such as Brockton. The only issue I had was the elevator close to my room was out of service and I had a baby/stroller. I had to walk across through the smoking rooms area and the hallway smelled of smoke. It didn't bother me though cause I am not a smoker and my room was all the way across. I eventually resorted to taking the stairs which was a good workout for me.
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Stayed 9/28/08
09/29/2008I stayed because i was attending a function there the next day. the staff were very helpful and the interior entrance was inviting. my roon appered to be clean, if ...
I stayed because I was attending a function there the next day. The staff were very helpful and the interior entrance was inviting. My roon appered to be clean, if not dated.(The coffee caraf was chipped and there are no bedspreads on the beds. So if you like the weight of a blanket when you sleep....) I was put off by the fact there was a towel drying on the back of the bathroom door when I went to use the bathroom. Made me second guess the rest of the room's cleanliness. But as I said, it appeared very good when I first walked in. Be sure to check the functions that will be taking place that evening. They will be listed all over and esp. in the elevator. I had a wedding and a reunion the night I was there. By midnight there were loud people/drunk hanging in the hall way and by1:30 AM I was calling the front desk to get them to do something. As I see it, the guests are not the hotels fault and within 5 minutes, the hotel had done something about it. I found everyone I encountered to be pleasant and helpful. The hotel is conveniently located to many attractions and very easy to find. I was concerned that there were signs posted all over the parking lot that they are not responcible for damaged or looted cars-the Inn is located across from a run down mall that they are refurbishing. All in all I got what I paid for. I don't plan on returning as my function was a one-tine thing. The pool area was very nice and the food was decent.
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Terrible Service, Nice Room
07/14/2008We arrived to a dance party in the lobby, and housekeeping vacuuming on our floor at 12:30 am. the hall way was strewn with trash and sheets, even a ...
We arrived to a dance party in the lobby, and housekeeping vacuuming on our floor at 12:30 AM. The hall way was strewn with trash and sheets, even a refridgerator. We were awakened at 6:03AM on the first morning to an alarm clock in the adjoining room which did not go off for 2 hours. We called the front desk 4 times to ask them to shut it off, but with no response (even after promises to take care of it). Later that day we asked to physically go with them to the room and make sure the alarm was off. We were told this was not possible, but that the head of housekeeping would be notified and it would be taken care of. Awakened again at 6:03 the second morning. We called the front desk and were told it would be taken care of. Ten minutes later, it was still going off. My husband had to go ask for the key from the front desk and turn it off himself! We were able to tell our story to the nice receptionist on our way our and she offered us a complementary breakfast, but said she could not offer a refund since we paid the travel website and not the hotel directly. On a better note, inside the room was great. It was clean, the bed was comfortable, and there were lots of pillows. However, It's hard to be truly comfortable in a place that seems to not care about its guests. We would definitely not stay again.
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Brockton Holiday Inn
10/05/2007This hotel has much potential. but it has need of up dating the interior of the halls rooms and elevators. the room we rented was a non smoking room and ...
This hotel has much potential. But it has need of up dating the interior of the halls rooms and elevators. The room we rented was a non smoking room and it smelled of stale cigars. The room was suppose to have a refrigerator and did not. We were located on the second floor and the vending machines and the ice machine did not work.
We were there for family day at our sons college and as such we were only there to sleep
The staff we met were very nice and polite to us, but I did over here another person checking in being told that thier room was not ready "check in time is at three pm" this being four thirty in the afternoon.
unfortunately we will most likely not stay here again
Richard White
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