Reviews
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Recommend
11/13/2008Business traveler. staff is helpful and courteous. facility is clean. would recommend four seasons bar if traveling alone but not enough cable sports channels. only stay in updated rooms.
Business traveler. Staff is helpful and courteous. Facility is clean. Would recommend Four Seasons bar if traveling alone but not enough cable sports channels. Only stay in updated rooms.
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Handicap Friendly Room?
12/08/2007As a minimally mobility impaired traveler i was upset by what this hotel considered a suitable room for the disabled.
the grab bars in the bathroom were in ...As a minimally mobility impaired traveler I was upset by what this hotel considered a suitable room for the disabled.
The grab bars in the bathroom were in the wrong places. It was actually dangerous for me to take a shower. Getting into the tub was difficult, but getting out with only a towel bar to hold on to was scary.
Actually, there is no excuse for a shower in a handicap-access room to be reached by stepping into a bathtub.
Hotel would have been satisfactory otherwise. A premium price was charged for this handicap access room, which I am sure does not meet ADA standards. -
Don't believe the hype...stay at the chain down the road!
07/29/2007I recently stayed at this hotel while visiting friends over the 4th of july. i paid for the "summer fun" package which promised a number of money-saving coupons, and ...
I recently stayed at this hotel while visiting friends over the 4th of July. I paid for the "Summer Fun" package which promised a number of money-saving coupons, and a free bucket of balls at the local gold course's driving range. Being a golfer, that was a selling point. However, there was no such coupon in packet I was given upon check in. I also paid extra to have a bottle of wine in my room upon my arrival. It was not in the room when I got there and when I contacted the front desk, I was told I had never reserved it. I later emailed the staff the very reservation proving I was correct and asking for a refund for the price of the wine and never got one. I was reassured in emails from customer service staff, but never reimbursed. The hotel's restaurant is supposedly very good, but the rest of the hotel smells of its kitchen. Our hallway smelled of fish. TV programming was sub-par by today's hotel standards, with no on-demand movies. I should mention that my brother had his wedding reception here, something I mentioned when trying to get a refund for the the no-show wine. Obviously, they don't really value their repeat customers. This hotel is NOT a luxury experience and by no means lives up to its higher end/old New England billing.
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Great place to unwind
02/20/2007Very convenient to u of h, we had come to fix daughter's computer, and were able to relax, eat in pub (restaurant is closed mondays), and use the free ...
Very convenient to U of H, we had come to fix daughter's computer, and were able to relax, eat in pub (restaurant is closed Mondays), and use the free HS Internet service to effect software repairs. The foyers and reception area are beautiful, the bed comfortable, and the dining room sunny and with a lovely view of the woods. Staff was very accommodating.
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