Reviews
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Great Place to stay if you're visiting Charlottesville
09/02/2009Outstanding service and really nice staff. everyone was very helpful. great workout and swimming facilities and the dining is pretty good. the rooms were excellent and very modern as well. ...
Outstanding service and really nice staff. Everyone was very helpful. Great workout and swimming facilities and the dining is pretty good. The rooms were excellent and very modern as well. For the price, this was a great deal.
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Very Comfortable Beds
02/09/2008Stayed here when visiting family in the area and would stay here again in a heartbeat. got an excellent rate for a really good hotel room. the beds were amazingly ...
Stayed here when visiting family in the area and would stay here again in a heartbeat. Got an excellent rate for a really good hotel room. The beds were amazingly comfortable, the room was clean, furniture was nice, etc. The staff was very quick when we called down requesting more towels and the room service that was requested for seven thirty arrived exactly at seven thirty. This hotel is a very nice hotel, and I highly reccomend it to anyone looking for a hotel in the Charlottesville area.
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A couple hours sleep
11/15/2007We wanted a weekend away from all the noise at home...got more of it here.
must have been a wedding party staying overnight, on our floor across the ...We wanted a weekend away from all the noise at home...got more of it here.
Must have been a wedding party staying overnight, on our floor across the hall. They went on and on like nobody else was in the Hotel. We will however return at a later date due to the GREAT customer service from the Manager and staff. This Hotel has been one of our favorites and you just never know how other people staying there will act, but the staff was Top Notch !! -
2nd time staying here, same lousy service
10/01/2007Arrived after posted check in time to find out my room was not ready. was told to come back in 2 hours which i did, room still not ready. this ...
arrived after posted check in time to find out my room was not ready. was told to come back in 2 hours which i did, room still not ready. this happened the first time i stayed here but thought i would give them another chance. once in room, discovered broken curtains. called maintenance and requested repair. no one ever came. went to front desk to explain my request, no one came to correct.
beware of this hotel. -
Not a smoker friendly Hotel
07/27/2007Being from northern n.j. and shopping by name recognition, i was excited to be staying at a doubletree/hilton property. my disappointment began as soon as i got off ...
Being from northern N.J. and shopping by name recognition, I was excited to be staying at a Doubletree/Hilton property. My disappointment began as soon as I got off the elevator. The entire floor smelled like stale cigarettes. The room was furnished very poorly and all the furniture was mismatched, scratched or cracked. The inner curtains were missing and the room was not very clean.
The next morning I complained to the front desk and was given a tin of fresh cookies and a breakfast voucher for Sunday breakfast and the assurance that the problem would be corrected. We returned late Saturday afternoon to find the room was never even vacuumed and the dirty towels were folded and put back on the towel rack.
I immediately call the front desk and the manager of room service Sean was sent up to examine the room. He was very apologetic and informed me that the Hotel was undergoing a remodeling and the "second floor" (hotel lobby is on 3) was going to be the last one attended.
He did send a chamber maid who did a thorough job of cleaning and making this depressing room more livable.
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