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Hyatt Regency Resort, Newport, RI
05/20/2009Our stay at the hyatt regency resort in newport, ri was a mixture of wonderful views, great front desk service, but the room service was very sub-standard. the first ...
Our stay at the Hyatt Regency Resort in Newport, RI was a mixture of wonderful views, great front desk service, but the room service was very sub-standard. The first evening we returned to our room at 6:00 PM to find it as we had left it in the morning. They are finishing their renovations, and unfortunately our windows was directly above where they were still working. The tarp they placed over the work area came lose in the night in the wind and beat mercilessly against the sloping roof. For the price, I think we'll stay somewhere else. The morning buffet is completly overpriced, eat in town.
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What A Rip...get more for less costs
02/17/2009In a time when the hotels in this area are very empty becasue you're not ""in season"" i'd have expected more. i upgraded so i can get free ...
In a time when the hotels in this area are very empty becasue you're not ""in season"" I'd have expected more. I upgraded so I can get FREE internet. But, we travel with more then one laptop. In this hotel, you can only sign on one machine at a time. I've stayed at HoJo's and never had such an issue. The Manager on duty asked,"" did you inquire about how many machines you can use""? My response is that I've done this in other hotels (having 2 computers)so I should not had had to ask. The room is small but very well appointed. The shower is lovely but, leaks all over the floor. In reality, the only thing this place has that many others don't is a great view...not worth the extra money (nearly 70 dollars extra per night). I'll know next time and so should you...I think online travel website overrated this hotel.
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Disappointing
09/11/2008For a tiny room with a view of the parking lot. ...
* for a tiny room with a view of the parking lot.
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This is a Hyatt?
09/02/2008Ripped off is how best to describe our weekend stay here in august. don't know who the ""king"" was when they measured for beds but most likely he was ...
Ripped off is how best to describe our weekend stay here in August. Don't know who the ""King"" was when they measured for beds but most likely he was a twin, ridiculous. Room was'nt ready at four, was extremely small, bla, bla, bla and so on. Let's just call this place what it is. This is your basic attempt to throw money and a name at an old property, did'nt work. This pig wears a ton of lipstick. Stay at The Marriott you'll be glad you bypassed this poor excuse for a Hyatt.
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worst hotel experience of my life
07/29/2008We arrived at 4pm to check in the front desk ran our credit card and informed us that our room was not ready.we were asked to wait and they ...
We arrived at 4pm to check in the front desk ran our credit card and informed us that our room was not ready.We were asked to wait and they would call when our room was available.We were not alone I would estimate at least twenty people were told the same thing.My wife and I were in Newport to attend a wedding that was being held in a adjoining hotel facility and was to take place at 6pm.The hotel was well aware of this fact and was still unprepared to deal with the problem.At around 5:15 pm we finally were able to go to our room .Needless to say it was extremely inconvenient and frustrating.We never even received an apology.In my opinion customer satisfaction is not a concern of this hotel.
