Reviews
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Horrible Stay
03/04/2009I recently stayed for a week for bussiness training. they were very quick on check in and check out but that was about the best service i recieved. floor 5 ...
I recently stayed for a week for bussiness training. They were very quick on check in and check out but that was about the best service I recieved. Floor 5 on a windy day you can only hear the howling wind. Just pass my rooms door was a water leak that saturated the carpet in the halway. I never noticed any attempt from hotel staff to dry the carpet or clean up/fix the mess for the entire week I was there. On the final bill I notice an extra charge. I questioned this charge while checking out and the front desk clerk told me it was for any amenity they provided (the mouth wash that was in the small bottle next to the sink). When I called and questioned the hotel later, they told me that they do not charge for the mouth wash, shampoo, conditioner, and lotion they place by the sink. They transfered me to the accounting department and told me to take any questions up with them. No one answered in accounting so I left a message with my account number and name and the issue I was calling about. Three days later I still haven't recieved a call back from them. Every time I try to call accounting, I only get the answering machine. I also gave them a bad review on their survey they send out via e-mail and promptly got a call back from the Room manager, but I missed the call. He left me a message that he would like to go over some things that I gave him bad reviews about. Upon calling the direct line that he gave me, I have only ever recieved a voice mail message. He hasn't returned my call after three days. Wouldn't recomend staying.
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Weekend Getaway
06/14/2008Pros: - the most courteous staff i have ever encountered. fantastic job! staff unloaded our car citing "you just relax, we'll get it" and valet parking was complimentary in addition ...
Pros: - THE MOST courteous staff I have ever encountered. Fantastic job! Staff unloaded our car citing "You just relax, we'll get it" and valet parking was complimentary in addition to always smiling, asking if there was anything they could do to help, opening doors etc. -Booked an online 'package' that included a $20 gift Visa gift card -When we arrived in the room, the bellman explained many of the 'perks' of our Select Guest Membership and we found the television to be on (intentionally) and playing relaxing music accompanied by picturesque scenes of water, brooks, mountains, clouds etc. -Staff upgraded the room to a 'premium' room (King Bed that included a 'view' - we hoped of the mountains) -Hotel Pool and Fitness Center were both incredible. Especially enjoyed the water provided in the fitness center that had strawberries, oranges, and blackberries floating in it. -Room decor was 70/30 to our liking. Large flatscreen television was great, recliner and some chairs in the room looked like something from Archie Bunkers house to us. -Room service; Omni Club (Salmon) delicious. Cons: -We had to ask for the $20 gift card (the bellman 'checked on it' & it was brought up later) then it was susequently declined during a lunch we had away from the property the next day (embarassing). Hotel Manager did credit us $20.00 & sent a complimentary 'amenity tray' to the room which had a nice selection of fruits & 2 bottles of Organic Tea on ice along with a very nice apology card. However; the tray it was served on was 'old' & appeared dirty. -One of the lamps in the room needed a bulb; engineering did come & replace quickly. -"View" was a stunning west facing view of the Rockies - AND the parking lot. :(
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NOT AS PROMISED
09/26/2007When making and confirming reservations, i was assured that my room would be fragrance-free. since i have severe asthma and fragrance is a trigger, this was of utmost importance ...
When making and confirming reservations, I was assured that my room would be fragrance-free. Since I have severe asthma and fragrance is a trigger, this was of utmost importance to me.
Not only were the rooms adulterated with Juniper (chemical toxins) fragrance, the lobby as well was horrifically smelly!
The front desk staff was very understanding, but didn't help me secure another hotel that was ale to meet our needs.
We never stayed there, since I couldn't breathe and found a hotel close-by that accomodated us. -
Wonderful stay!
07/31/2007I was greatly impressed with the omni. any place which accompanies champagne with check in is wonderful. the hotel is beautiful and the room was stylish and comfortable. the front ...
I was greatly impressed with the Omni. Any place which accompanies champagne with check in is wonderful. The hotel is beautiful and the room was stylish and comfortable. The front desk staff was so very nice and helpful and the pools were great, even supplying bikes to ride in the area. The hotel is right in the Flat Irons mall vicinity, so it makes for easy access. I'd definitely stay at this hotel again.
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Perfect
04/08/2007We highly recommend this hotel for any purpose, business or personal. the staff is amazing and attentive. the spa is wonderful. romance or family. beautiful rooms.
We highly recommend this hotel for any purpose, business or personal. The staff is amazing and attentive. The Spa is wonderful. Romance or family. Beautiful rooms.
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