Reviews

• Pathetic treatment by manager - DO NOT STAY HERE!

  Submitted on: 02/17/2008

  In the middle of february, the heat did not work in our room. we requested to move, but the front desk attendant assured us that the room would eventually heat. ...

  In the middle of February, the heat did not work in our room. We requested to move, but the front desk attendant assured us that the room would eventually heat. Needless to say, it did not. There were many vacant rooms, but she refused to move us. I could tell the rooms were vacant because the curtains were open. My husband and I slept fully dressed with jackets and all. Though I was in no hurry to continue traveling, we awoke at 5am (checked in at 11pm) to leave the dreadful place. Had I been somewhere cleaner, warmer and more comfortable, I would have lounged around until checkout time. When I complained the next morning that the heat never came on, I was told to contact the manager (who happened to be in training on Sunday...yeah, right!). Since then, I have spoken to the manager's, son who assured me his father would address my concerns (after 2 months, I still haven't heard from the manager). I also faxed 3 letters asking for 1/2 my money back. I thought giving a 50% refund would be more than fair for the hotel. In my letter, I threatened to post my horrible experience on every website and blog I could find. They are so STUPID! Why would you not refund 28, but rather risk hundreds of people reading an unfavorable post and possibly losing thousands of dollars. Well that's the position Super 8 Dunn, NC has taken. I'm not sure if the manager actually owns this hotel as a franchise, but he certainly does not understand the standards of American customer service. AVOID THIS PLACE AT ALL COST!

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• A Wonderful Stay

  Submitted on: 04/02/2007

  We had a lovely stay at africa centre guest lodge, the staff is wonderful the rooms are nice and clean. i recomend this lodge to anyone traveling to ...

  We had a lovely stay at Africa Centre Guest Lodge, the staff is wonderful the rooms are nice and clean. I recomend this lodge to anyone traveling to Johannesburg

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