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nice enough, but pricey
04/30/2008Myself & a co-worker stayed here for a conference which was in ann arbor on the weekend of graduation for u of m, so we couldn't find a room ...
Myself & a co-worker stayed here for a conference which was in Ann Arbor on the weekend of graduation for U of M, so we couldn't find a room in Ann Arbor. Hotel rooms from Ann Arbor to Detroit were in short supply & very expensive for this weekend! This hotel did not have our Standard Suite as we had reserved, and tried to "upgrade" us to a jacuzzi suite, which only had one king-size bed. This was not preferable for us, as we are unrelated adults! They did make it right, though, by giving us a standard queen room with two queen beds. This option was not available through the travel agency site, by the way, or I would have booked it in the first place. Our room overlooked the pool which is in a 4-story atrium, and it was quite noisy. The staff did not enforce the 10pm pool closing, with pool noise continuing well past 11:30 pm.
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excellent value - great hotel
02/10/2008Stayed the night before a flight out of detroit. left car as it has unlimited parking which is also on site parking. excellent clean hotel. staff were very friendly. good ...
stayed the night before a flight out of Detroit. Left car as it has unlimited parking which is also on site parking. Excellent clean hotel. Staff were very friendly. Good breakfast, different feature each morning. I was surprised the hotel was 8 years old as the towels, sheets etc were in first class condition. Everything about the hotel was first class, except a little crack in the ceiling in the bathroom, which I would not have noticed if I wasn't soaking in the bath!
Stayed the night on my return as my flight was late getting in. Free shuttle to and from the airport, arrived within 5 minutes as it was picking up someone else, good timing. The hotel is about 7 miles from Detroit airport and takes about 10 minutes in the shuttle, therefore there is no noise from plane taking off or landing. A Crackerbarrel within walking distance and a couple of other eateries a few minutes by car. -
Parking Scam
11/07/2007We have stayed here several times when flying out of dtw and have always left our car. their web-site lists free airport shuttle and free parking so we were ...
We have stayed here several times when flying out of DTW and have always left our car. Their web-site lists Free Airport Shuttle and Free Parking so we were very irritated to find that this time we were required to pay $40.00 parking upon check-in. When we explained that we had never been charged before, and there certainly is no mention of this charge at their web-site we were told that it is their (new?) policy. Had we know this ahead of time we would have stayed elsewhere for half the price and will do so in the furure. Further, we left several messages for the Manager to call us before posting this review with no reply......poor customer service indeed.
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