Mercure Comercial Santo Domingo
-
from $50.00 USD
- CHECK AVAILABILITY
Reviews
Write a Review-
NO AIR CONDITIONING AND MUSTY SMELL
07/23/2009This hotel has an excellent location but the hotel needs renovating. i was booked at this property 7/2-7/6/09 temps at night were in the 80's ...
This hotel has an excellent location but the hotel needs renovating. I was booked at this property 7/2-7/6/09 temps at night were in the 80's and the air conditioning did not work the entire time. I was moved to another room and the A/C worked during the day but stopped working at night. The next morning I asked the desk clerk if the air could be fixed. He said the hotel was working on it and it would be fixed in a couple of days. I asked to be refunded for my last night and I would find another hotel. He said I could not get a refund. I asked for the manager and he said he would call and I would get a response by 11pm. This was at 8am in the morning. I told him that this was not acceptable. I needed an answer within 2 hours to reserve another room. When I came back in 2 hours said there was nothing that could be done. I asked to speak with the manager again. He then called him on the phone and said he was coming down. It ends up that the manager lives on the property. The manager was helpful and offered the 4 star sister hotel at the same nightly rate. I accepted. The new hotel was nice but the air conditioning stopped working and had termites swarming around in my room at about midnight. I called the front desk and they moved me to a room with working air.
-
My Time there
07/20/2009I stayed at your hotel last october i had a wonderful time. the staff was great friendly and always courteous. i just had one draw back i was charged for ...
I stayed at your hotel last October I had a wonderful time. The staff was great friendly and always courteous. I just had one draw back I was charged for bring guest to my room. Because of that I may not be back at your hotel this year.
-
Would stay again
05/11/2009This hotel was a good value and in a wonderful location. if you're expecting a 1st class hotel you'll be disappointed. the sheets were fresh and clean and ...
This hotel was a good value and in a wonderful location. If you're expecting a 1st class hotel you'll be disappointed. The sheets were fresh and clean and the room was comfortable. There was some grime on the light switches and here and there, but it's not a 1st world country or a 4 star hotel. The staff was friendly and helpful, and the breakfast buffet was wonderful! The hotel dining room was good, but a bit expensive. I would recommend it for my not so picky friends, and I woud go back if I'm ever in the DR again. Probably will not be going back though. Not a lot to do there, and I feel ripped off paying an entry fee of $10.00 each and an exit fee of $20.00. If they want to attract tourism, they need to get a clue about that kind of thing, and also clean up their beaches in Santo Domingo. The trash was unbelieveable.
-
mercure commercial hotel
04/24/2009Very satisfying: rooms small but clean, shower great.front desk excellent, breakfast buffet outstanding superior to a ship. attitude of mercure hotel staff was excellent and this really showed up ...
Very satisfying: Rooms small but clean, Shower great.front desk excellent, Breakfast buffet outstanding superior to a ship. Attitude of mercure hotel staff was excellent and this really showed up with the head waiter and his staff. I could not have been more pleased. I usually cruise and will do so again but this triip proved to me I could fly to a place, stay, eat, then fly home . The dominican people were very pleasant .
-
Friendly employees but facility has lots to be desired
09/06/2008I stayed for 10 days in august, the air conditioner leaked in the room, maintenance claimed was condensation and not repairable, front desk staff friendly and accomodating with room change ...
I stayed for 10 days in August, the air conditioner leaked in the room, maintenance claimed was condensation and not repairable, front desk staff friendly and accomodating with room change however all rooms seem to have same problem, when arrived home all my clothing smelled like mildew including my pillow I brough along, the door knob to the bathroom came off in my hand, and the showers are absolutely dangerous, Veeery slippery, the food in the resteraunt was cold and not very tasty, however the included breakfast made up for that. Faclility claims recent upgrade but I cannot see how. The staff in the restaurant were WONDERFUL, this facility has superb employees and this hotel would benefit from raising the standard of what they offer to match their superb staff. I would not stay again but would visit the staff in the restaurant for cocktails only. It is an OK hotel but am sure there are better for the money, they certainly do not offer what you pay for.
