Reviews
Write a Review-
Hotel Mercure Batalha called the police on us!
12/30/2007My main problem with the hotel mercure batalha was their poor customer service, shady business practices, and unaccomodating style. the "guest is always correct" philosophy is definitely not practiced here. ...
My main problem with the Hotel Mercure Batalha was their poor customer service, shady business practices, and unaccomodating style. The "guest is always correct" philosophy is definitely not practiced here. First of all, breakfast is not included in the cost of the room, which was not mentioned when we checked in. They tried to charge us for breakfast for three days, although we only ate breakfast there one day. My friend argued with them, and they did remove the two extra days of breakfast. We had also left a small bag of laundry to be cleaned on our second day there. When they presented my friend with the bill, it was 70 euros, ie over 100 dollars! We had expected it would be maybe 20-25 euros at a maximum, but definitely not 70! The hotel staff claimed that there was a list of laundry prices in the room, but neither of us had seen it. My friend told the staff that she felt the prices were unfair and should have been posted and that she refused to pay it, and the man on duty immediately picked up the phone and dialed the police and started speaking threateningly in Portuguese, thinking that my friend would back down and just pay the bill. The police arrived; they were actually nice, but they said that she would have to pay, or else go to the police station and file a complaint. So my friend ended up paying (in cash, unfortunately, or else she could have disputed the charge with the credit card company), and we left. We would have been disgruntled but much happier if they had at least reduced the laundry bill, as the prices really were tantamount to extortion, but they were not willing to accommodate us at all.
- 1 - 1
