Reviews
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Would stay here again
12/26/2008Great location, good hotel but parking too expensive. would stay again.
Great location, Good hotel but parking too expensive. Would stay again.
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great time
05/29/2008I stayed at novotel toronto north york with my husband and 2 kids. my kids enjoyed the pool very much. the staff were very helpful and gave little toys to ...
I stayed at Novotel TOronto North York with my husband and 2 kids. My kids enjoyed the pool very much. The staff were very helpful and gave little toys to my children upon check in. We had breakfast in the restaurant, the food was of good quality and the servers took really good care of us. The hotel is not in the downtown area but it is on the subway line so it was easy for us to get to downtown area. I enjoyed it very much.
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Never Again
03/17/2008We had flown to toronto so we could attend my nieces wedding and had booked a room months before through online travel at novotel toronto north york. when we arrived ...
We had flown to Toronto so we could attend my nieces wedding and had booked a room months before through online travel at Novotel Toronto North York. When we arrived in Toronto we received a frantic call from my niece who had gone to the hotel with wine and flowers intending to surprise us but instead was told by the front desk that they didn't have our reservation and didn't have any rooms available! My Niece (the Bride) lives in a small condo and had other family members staying with her already so she was terribly upset. I called the Hotel and was told they didn't have our reservations, I explained that I had paid for the room several months before and had my online travel confirmation for a Novotel Deluxe King room, he said they were sold out and had no rooms available and could not help me, I would need to call online travel. After spending more than 2 hours on the phone (Still in the airport) with online travel a room materialized, but not the room we had paid for ( Deluxe King) they only had a room with two double beds and only for that night - we would have to call online travel in the morning to see if they could find another hotel, or go to another Novotel in Toronto - this was not an option, we needed to be in the North York area. With no other option we agreed to take the available room, it was already after 1:00AM and snowing like crazy - we still had to find our way to the hotel.
When we finally did find the hotel it was almost 2:00am, the front desk staff was completely nonchalant and unapologetic about the fiasco, when I showed him my printed confirmation and asked how this could have happened - he just shrugged his shoulders and they either didn't get the info from online travel or did and someone at the hotel lost it (nice). He asked if we would be staying the entire four nights, I told him that I was told they were book and had no rooms, he said they had a cancellation so would be able to provide a room for our entire stay, so I asked if they would put us in the room we had booked (Novotel King) he said he had a cancellation and upgraded our room to a King Deluxe at no charge Unbelievable! Like he was doing us a favor,upgrade? I paid for a King room!
We received no compensation of any kind, no extras or waived parking charges only a mumbled "sorry about the confusion" I believe he actually looked directly at us once or maybe twice. He didn't offer help with our luggage or complimentary water when I asked if anything was open where I could purchase water or juice, only said everything was closed. The least I expected was a super deluxe room but, it was in fact what appeared to be the very room I had paid for. The room was way too small for two people with four bags, there was no place to unpack your clothes other than a tiny closest with six hangers and three very small drawers in the mini bar, a dresser would have been nice.
The room itself was nicely decorated the view great and the bed very comfortable.
The maid opened the door without knocking, we were still in bed, she apologized profusely. She was the only staff member in the hotel that was friendly.
The Hotel must do something about their customer service. I had a similar experience at a Novotel hotel in San Francisco, only worse.. I will not stay at a Novotel hotel again nor book a room with anyone other than the Hotel I will be staying at. My advise, eliminate the middle man. -
Would stay here again!
05/06/2007We had 3 adults in our room & were very pleased with novotel. metro attached to the building/super convenient. we were told fantastic restaurants are across the street, but ran ...
We had 3 adults in our room & were very pleased with Novotel. Metro attached to the building/SUPER convenient. We were told fantastic restaurants are across the street, but ran out of time. Toronto Center for the Arts is next door!!! Room was clean;bathroom very large. Just wished they'd had a refrigerator instead of the ""minibar"", The staff was pleasant and helpful. :-) Definitely liked the huge,parking garage.
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We think were better than we are
04/08/2007Convience is its best feature, rooms are average, food is fair to poor...usually way over priced for what the property it is........parking is over priced ..
Convience is its best feature, Rooms are average, Food is fair to poor...Usually way over priced for what the property it is........Parking is over priced ..
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