Reviews
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Great Place to Stay
05/12/2008We have stayed here many times over the past several years and have always loved it. we will be coming back again for a second time this season in june. ...
We have stayed here many times over the past several years and have always LOVED IT. We will be coming back again for a second time this season in June. The staff is wonderful (pleasant, friendly and efficient); the rooms are good size, clean, well decorated and we love that there is a microwave and a small fridge for our use. The view (of the ocean) cannot be beat. Thank you Surfside - we'll be back....
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We Loved our Stay!
10/29/2007We couln't have met nicer staff on check in and check out. our reservations were made the first time online, the next over the phone. the staff were friendly ...
We couln't have met nicer staff on check in and check out. Our reservations were made the first time online, the next over the phone. The staff were friendly and considerate. We enjoy the comfortable atmosphere and the continental breakfast. the food was fresh and the lobby/eat-in area was very clean. The oceanfront room was just such an awesome sight as we love the cape! The room was clean and the robes warm and comfy! We have stayed more than once here and we plan on staying again!! We didn't go to the pool as we enjoyed the walk along the beach and the walk through the town-which we just love(galleries antique shops). Thanks again see you next year!!
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DISGRACED
08/18/2007We stayed here the last day of carnival week, only so that we could stay the extra day and watch the parade. what a mistake!! at first we were impressed, ...
We stayed here the last day of Carnival Week, only so that we could stay the extra day and watch the parade. What a mistake!! At first we were impressed, that was until we got up to the room. First of all, the room had 2 doors, and we were never told what door to use, and therefore spent more time then we should have had to, trying to open the door. My partner thinking you had to add some force to the door, ended up bruising her hand on the door. When we finally got in the room, the room was so small, at the most 10 by 10. There was only enough room for the bed one dresser and one end table, there wasn't even enough room for the TV to sit on a table, the TV actually had to be put on a wall mount to be able to fit in the room. They go by the "towels and linens done at the end of your stay" motto, which was fine because we were only staying for the day. But at least 2 towels that we had been given had yellow stains, god only knows what they were. And to top it all off their business ethics are far from fair. We were in our room all of maybe 2 hours throughout that day we stayed, and at that point the A.C. was working. When we returned at about 1 a.m. the AC wasn't working at all. When I called the front desk, the phone was automatically directed to X, and she told me that she didn't have anyone in maintance and that she would come up and look at it. When she got there she said that she didn't have anyone on for maintenance and she didn't have a room to move us to, so the only thing that she could do was give us back our money. So we told her we would take back our money since it was such an inconvience and we had to get some sleep before driving back home 5 hours to NY. She said fine and we asked her if she had a fan we could use in the mean time since we had no AC. At first she said she didn't have one, and then she said that she would go check and look in the basement. She came back rather quickly with a fan and then disappeared just as quick and left us. The fan she gave us she didn't even bother to clean it. It was caked with what seemed like years of dust, it took at least 15-20 minutes to get it fully cleaned off. It was all over the floor, all in the bed and all over the balcony, after I tried blowing it outside. Now my partner has very bad asthma and allergies and never should have had to come into a situation like this, nor should anyone be. That night was very uncomfortable, and several times during the night I tried to see if the AC was up and running and it never was, we couldn't even open a window because the only windows we had opened onto a public balcony. The next morning when we went to check out, we told the clerk that she had told us that she was going to give us our money back. She said that she never said that and that we were putting words in her mouth, she told us that she said that if we wanted to leave that we could and then she would refund our money. The she proceeded to tell us that the reason our AC wasn't working was because someone tripped a breaker. Then when we asked her why everything else in our room worked and everyone else had air, she couldn't give us an answer us and avoided the question all together. We were made out to be liars in front of the staff and the customers in the lobby. She never kept to her promise to give us back our money and only took off some money. She never should have told us that she was going to give us back our money if she had no intentions.
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Surfside
07/02/2007Rooms were in decent shape (remodeled within last 5 years). pool was nice. free breakfast was typical.
Rooms were in decent shape (remodeled within last 5 years). Pool was nice. Free breakfast was typical.
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