Reviews
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Good Perks, not-so-good service
07/15/2009Good perks: breakfast offered was very good as continental can be. short time frame for serving and was very busy with limited seating. during the week they have a free ...
Good Perks: Breakfast offered was very good as continental can be. Short time frame for serving and was VERY busy with limited seating. During the week they have a free beer/wine happy hour--kid friendly with soda and popcorn--that was a very nice perk. Not-so-Good Service: The reservation was mixed up and they willing upgraded to accommodate the mix up---BUT the room we were moved to have dirty sheets left on the pull-out couch. Called the Front desk and they brought up new sheets--for ME to put on. Next day we had to move rooms again because of the mix up---Front desk said they would move our luggage---that did not happen and we had to move it for the third time upon arriving. Conveniently set right off freeway and nearby downtown.
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Nice Place
05/12/2009I have stayed at this hotel twice and both times it has been clean and quiet. the staff has been friendly. the breakfast is a little above average and has ...
I have stayed at this hotel twice and both times it has been clean and quiet. The staff has been friendly. The breakfast is a little above average and has more variety than comparable hotels. My only complaint is that they automatically charge for the room safe usage and you must ask the front desk to remove the charge from your bill before checking out.
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Not Bad
08/13/2008Pricey during the strugis week, but not bad for the location and moderness. rooms were very clean. newer hotel. decent breakfast. only minus are lumpy beds and a pressure issue ...
Pricey during the Strugis week, but not bad for the location and moderness. Rooms were very clean. Newer hotel. Decent breakfast. Only minus are lumpy beds and a pressure issue with the ceiling (anytime a nearby room closed/slammed the door, the false ceiling would buffett, a little annoying). Also not hotels fault, but Rapid City garbage collection is at 5:30 AM for this place. Dumpster slamming woke me up from a good sleep. I would stay again.
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More than one Inexperienced staff members
07/26/2008While the location is central to many of the areas activities..., and the breakfast and kitchen staff were very nice, i was struck by the seemingly inexperienced front desk and ...
While the location is central to many of the areas activities..., and the breakfast and kitchen staff were very nice, I was struck by the seemingly inexperienced front desk and housekeeping staff. Frankly it seemed as if a group of young kids were running the place. On one occasion, the Front desk staff chatted away while I waited to be helped. Our room was not even cleaned the first day, and after she finally did clean, we never had trash can liners for the rest of the trip....GROSS!!! The whole other wing of our floor smelled like vomit... !!!! I never got to use the beautiful pool, as some kid puked in it... I realize that the pool issue was not their fault, and when we pointed stuff out to them, they did fix them... like our broken bathroom door. I shouldn't have to ask for a clean room, and the housekeeping staff should have realized that our bathroom door did not close, and have it fixed before we even got there. I loved Rapic City, but I would never stay at this hotel again.
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Great Hotel in Rapid City
11/21/2007We stayed 3 nights while sightseeing in the badlands / black hills area. the room was clean and the bed was comfortable. the pool / hot tub area is excellent. they have ...
We stayed 3 nights while sightseeing in the Badlands / Black Hills area. The room was clean and the bed was comfortable. The pool / hot tub area is excellent. They have free beer and wine on weekday evenings, and the continental breakfast was good. The hotel is only a short drive from shopping and restaurants. We're AAA members and the rate we got made this an outstanding value.
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