Reviews
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very good experience
03/04/2009Hotel was very comfortable and very well located. front desk was very helpful.
Hotel was very comfortable and very well located. Front desk was very helpful.
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Terrible Service
11/16/2008The front desk staff and even the management is very rude and this is disappointing since the rooms are pretty expensive. the most hard to believe thing about this is ...
The front desk staff and even the management is very rude and this is disappointing since the rooms are pretty expensive. The most hard to believe thing about this is that there is not even a security guard at the hotel. This is ridiculous since New London is really not a very safe area.
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Not worth money.
08/30/2007Roomed in "pool annex". very noisey and smell of clorine. the room was basic and the staff was basic. the service in the restaurant was absolutely terrible. many customers left ...
Roomed in "pool annex". Very noisey and smell of clorine. The room was basic and the staff was basic. The service in the restaurant was absolutely terrible. Many customers left because it was taking so long just to get waited on. It took almost 30 min to get waited on. It was not that easy to get to as it was behind another hotel. All in all, we would opt to stay at a different hotel and were very disappointed in this as a Holiday Inn.
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Great Location, Great Experience
08/16/2007This was a combination business/leisure trip. i found the hotel to be in a great location for my family to enjoy the attractions. the hotel staff was extremely friendly ...
This was a combination business/leisure trip. I found the hotel to be in a great location for my family to enjoy the attractions. The hotel staff was extremely friendly and accommodating. They noticed we had small children and a lot of luggage, and although they could not get us on the first floor they offered help wit hour items. The rooms was clean and larger than I have seen. They also offer free long distance phone calls which was nice. The kids loved the heated pool. We only ate breakfast once in the restaurant, but the kids ate free, and the portions were large!
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Front Desk Service Was AWFUL
06/07/2007I and 3 other colleagues stayed here over a two week period in may and june. the front desk staff and management were terribly rude every single time we interacted ...
I and 3 other colleagues stayed here over a two week period in May and June. The front desk staff and management were terribly rude every single time we interacted with them. They were rude and unprofessional even when the 4 of them were all behind the counter at once! They never said ""sorry"" when we had a problem (and there were many); they wouldn't look you in the eye; and acted as though you were bothering them. The other staff (lounge staff, housekeeping,) were all very pleasant so it was too bad that the front desk staff were so awful.
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