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Nice if you're willing to spend
11/26/2007The hotel is generally very nice, although we did have some issues. we booked a family vacation through the travel website. we typically stay at hotels a step below the ...
The hotel is generally very nice, although we did have some issues. We booked a family vacation through the travel website. We typically stay at hotels a step below the Ritz in price, but airport transportation was advertised on the the travel website, which made the Ritz a good value. It turns out the Ritz does not offer that so we were forced to pay for some last minute arrangements. The Ritz manager quickly apologized and offered some accomodation but not enough to compensate for the inconvenience and expense. I did notice the amenity is no longer on the the travel website, but I do not know who was responsible for the mistake.
The hotel is nice. We had a fireplace in our room, which we enjoyed. We stayed in a hotel room which was well appointed inside, but the outside view was of a wall (but a nice wall). The room was clean, but the hotel itself showed signs of being 'pet friendly.' The cleaning service did not replace all toiletries; we had to call for Kleenex, ran out of Q-tips, and noticed that additional soap was not provided.
The hotel is kid friendly. We roasted marshmallows every night, and saw a pair of foxes one night. The staff was clearly concerned that my daughter had an enjoyable time.
The staff is excellent. They went out of their way to give us personal attention, provide information, and make suggestions for enjoyable outings.
The food was good, not great, but awfully pricey. That was not unexpected, however. -
Spring Break at Ritz Carlton
11/23/2007We expected an exceptional room and time as we had premium 2 room booking.
we were put next to a family who packed 10 in a room with roll- ...We expected an exceptional room and time as we had premium 2 room booking.
We were put next to a family who packed 10 in a room with roll-away cribs and beds, open door, screaming kids, noise up to 12 MN despite our objections.
Maid service slow and imcomplete.
Furniture and carpets were stained and furniture was worn. TV did not work well.
Room service was good for breakfast.
We got not orientation to the property and did not know of most of the amenities. We overheard other guests talking about many of the things we never knew about.
Pool poorly staffed.
Adults took over the marshmallow roast each night chasing off the kids by 6 PM nightly. All this was brought to the attention of the manager before we left and through an after stay comment card and we never got a acknowledgement or reply from Ritz Carlton.
We paid almost $2000 per night for what we expected to be a fantastic experience, but instead, we were treated like we were in an economy room at Spring Break -
Loaded with Kids
09/04/2006First of all, i did not stay here,but i had dinner here, and the staff took me on a tour of the place. the meal i had here was ...
First of all, I did not stay here,but I had dinner here, and the staff took me on a tour of the place. The meal I had here was great, and I met Bachelor the dog. The place was loaded with kids. All of them looked to be having a great time. Bachelor the dog roams the property and is available for hikes and stuff.
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