Reviews
Write a Review-
Unwelcome Guest
08/10/2009We are traveling with a guide dog in training and made that known when making the reservation at this hotel. no problem on check in but we were hassled the ...
We are traveling with a guide dog in training and made that known when making the reservation at this hotel. No problem on check in BUT we were hassled the next morning and told the dog was not welcome. Why aren't staff informed when guests are traveling with service animals and tutored on appropriate protocal for welcoming such guests? The desk staff's reaction this morning has ruined our trip and we feel hurried to leave the hotel. The dog has been extremely well behaved and has caused NO problems whatsoever! Will NOT be using this hotel again!!!
-
started out bad, but got better
08/26/2008After what is usually a 2 1/2 hr. ride up i-95 turned into a 5 1/2 hrs. because of traffic, we arrived at 7:30 pm and ...
After what is usually a 2 1/2 hr. ride up I-95 turned into a 5 1/2 hrs. because of traffic, we arrived at 7:30 pm and our room still wasn't ready! I was furious!! We demanded compensation and got it. Just be weary of mid-week staff. The weekend staff were much nicer and more knowledgeable. The room was spacious, with a sofa bed, microwave and a small fridge. Great for our 5-yr. old and 7-yr. old. Very clean as well. The indoor pool was small (12' x 24') but nice and tidy since we swam while others were sight seeing and had the pool to ourselves. Could be claustrophobic/crowded if there were more people swimming. Breakfast can get crazy, especially on the weekends, the front desk attendant was re-supplying the food! Need more staff. Not enough seating. They stopped bringing out food at 9:30 am as well, which I think is too early. Proximity to sights close. Aquarium and Mystic Village shops are right across the street. Crossing the 4-lane road at the traffic light is pretty safe and you're there. About a mile from the seaport; could walk it if you had a stroller on a beautiful day. Otherwise there is ample parking. Shops in Mystic and drawbridge further down Rt. 27; about 2 miles. Very crowded withe little parking during peak hours. Overall, like i said, started bad, but got better.
-
started out bad, but got better
08/25/2008Arrived at 7:30 pm. a 3 hr. ride turned into 5 1/2 due to i-95 traffic and room wasn't ready! check in is at 3:00!!! ...
Arrived at 7:30 pm. A 3 hr. ride turned into 5 1/2 due to I-95 traffic and room wasn't ready! Check in is at 3:00!!! I was furious! They compensated us by giving us a reduced rate, which made things more bearable. Room was very spacious and clean; 2 queens, sofa couch, micro, mini-fridge. Great for our two kids. Indoor pool was small (about 12' x 24'), but tidy. Swam when most people were out sight-seeing, so we had it to ourselves. Pool could be too small if you're claustrophobic in a busy pool. Whirlpool was nice; sits about 10 adults (about 6' x 8'). Breakfast was somewhat of a zoo; not enough seating nor staff to re-supply food; closed up at 9:30 am which I thought was too early. Weekend staff was a lot nicer, more accommodating and we ended up extending our stay one day because of the reduced rate. So be weary of mid-week staff. Weekend staff more knowledgeable, friendly.
-
what a comfortable room
04/24/2008I rented 2 rooms for myself and friend i was traveling with me and my 6yr old and he and his 11 yr old. the rooms were spacious and very ...
I rented 2 rooms for myself and friend I was traveling with me and my 6yr old and he and his 11 yr old. The rooms were spacious and very comfortable. The staff was very helpful in pointing out points of interest as well as recomending resturants in the area.Our stay was very enjoyalbe and the aquarium was in walking distance. The mian lobby was a bit zooish during the breakfast service but we took the food back to the room and enjoyed it there.The pool was nice and the whirlpool nicer for me, the pool was clean and well stocked with towels and the kids enjoyed it very much. We really had a nice stay.
-
Successful Visit
09/03/2007We were pleasantly surprised after reading reviews with our visit. comfortable room, excellent morning breakfast enabled us to have a very nice one night ...
We were pleasantly surprised after reading reviews with our visit. Comfortable room, excellent morning breakfast enabled us to have a very nice one night stay
