Reviews
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Great Stay!
09/18/2008This was our first stay at this hotel, but we'll definitely stay here again if there are rooms available. the staff was friendly & easy to deal with, the continental ...
This was our first stay at this hotel, but we'll definitely stay here again if there are rooms available. The staff was friendly & easy to deal with, the continental breakfast offered a good variety of options, & the location made easy access for traveling back & forth from NHIS for the races.
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Attitude adjustment needed
07/08/2008We were 3 people of whom 1 was an 84 yr old woman (who has a disabling arthritic condition) & 1 was a disabled (partial paralysis) woman. we were on the ...
We were 3 people of whom 1 was an 84 yr old woman (who has a disabling arthritic condition) & 1 was a disabled (partial paralysis) woman. We were on the 3rd floor and when we were ready to check out, the elevator had an "out of order" . I asked one of the housekeepers if there was another elevator and she said no, only the one. We carefully and slowly made our way down the 2 flights of stairs (suitcases, walker, canes and all) and when I went to the front desk the woman working there told me I should have read the letter in the room that states if there is a problem to call the front desk. The attitude she conveyed was that it was our fault that we had to struggle getting down 2 flights of stairs. (I guess they would have sent someone up to carry the senior citizen and disabled person down) At the very least there should have been a note on the "out of order" sign stating "please call front desk for assistance". I was never offered an apology much less any kind of discount. I'll never stay at another Holiday Inn Express again.
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Attitude adjustment needed
07/08/2008We were 3 people of whom 1 was an 84 yr old woman (who has a disabling arthritic condition) & 1 was a disabled (partial paralysis) woman. we were on the ...
We were 3 people of whom 1 was an 84 yr old woman (who has a disabling arthritic condition) & 1 was a disabled (partial paralysis) woman. We were on the 3rd floor and when we were ready to check out, the elevator had an ""out of order"" . I asked one of the housekeepers if there was another elevator and she said no, only the one. We carefully and slowly made our way down the 2 flights of stairs (suitcases, walker, canes and all) and when I went to the front desk the woman working there told me I should have read the letter in the room that states if there is a problem to call the front desk. The attitude she conveyed was that it was our fault that we had to struggle getting down 2 flights of stairs. (I guess they would have sent someone up to carry the senior citizen and disabled person down) At the very least there should have been a note on the ""out of order"" sign stating ""please call front desk for assistance"". I was never offered an apology much less any kind of discount. I'll never stay at another Holiday Inn Express again.
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Staff went out of their way to provide service.
10/19/2007The turn off for this hotel was a little difficult to find but other than that it was a very nice place to stay. there was a great variety of ...
The turn off for this hotel was a little difficult to find but other than that it was a very nice place to stay. There was a great variety of food provided for breakfast. There was free internet access so I was able to check my home email and check in for the return flight online. Staff members were very friendly and helpful.
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Awesome place to stay!! Will stay there again:)
09/27/2007If you have an event at the verizon wireless arena this is the place to stay. they have a shuttle if needed and they are almost 5 miles away. we ...
If you have an event at the verizon wireless arena This is the place to stay. They have a shuttle if needed and they are almost 5 miles away. We were able to enjoy and great show and had great accomaditions. The breakfast was out of this world. I have fuss kids and they loved it as well. The pool and hot tub were icling on the cake. The hotel was very clean and the staff were all very nice and Helpful!! A++++
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