Reviews

• Sold a Package they Could Not Fulfill

  Submitted on: 03/23/2009

  I made a reservation at stonewall on a saturday at 3:30 pm and bought the romance package that included dinner at stillwaters with your room. when we checked in ...

  I made a reservation at Stonewall on a Saturday at 3:30 pm and bought the Romance package that included dinner at Stillwaters with your room. When we checked in at 5:00pm I was told that the first available reservation at Stillwaters was at 9:00pm but they could accomodate us at the golf club. The golf club price point is 20% lower than Stillwaters. When I asked to speak to a manager I explained that I had an 18 month old with us and bought the package less than 2 hours ago and I was told by him "I am not going to not serve other people just to serve you and we can fulfill what you purchased if you would just eat dinner at 9." He was the rudest service provider I have ever experienced. We checked out immediately and will never return.

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