Reviews

• security/shuttle

  Submitted on: 07/29/2009

  We chose this hotel due to the fact that it was close to the airport and provided shuttle service.my son and i drove from stl.my husband flew in ...

  We chose this hotel due to the fact that it was close to the airport and provided shuttle service.My son and I drove from STL.My husband flew in from a business trip.He arrived at the shuttle at 9:00pm, it was just pulling away, he waved to the driver and was given a "jerk thumb" to stand back and wait. The shuttle was not full and had not pulled away from the curb. The Best Western driver took him to the hotel. I guess we should have stayed there.The next morning we checked out and realized our car had been broken into during the night. I informed the staff at the desk and asked if there was security during the night. She stated there was, but this was in no way "her fault". We filled out a report with the hotel and the police arrived.Apparently the manager of the hotel was not on duty yet.We left both our cell #'s and we were never contacted by a manager. Very poor communication from the hotel considering we had a crime committed agaist us.

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• good deal

  Submitted on: 09/01/2008

  Nice all over, new hotel, nice staff.

  nice all over, new hotel, nice staff.

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• The Staff Sucks

  Submitted on: 08/15/2008

  Upon arrival, the staff pretended to be so busy that they couldn't see anyone standing less than 3 feet away on the other side of the counter...it was ...

  Upon arrival, the staff pretended to be so busy that they couldn't see anyone standing less than 3 feet away on the other side of the counter...it was down hill from there. The next day, the housekeeping staff slipped a card under the door before 9am saying they were unable to clean the room out of respect for patrons privacy (the do not disturb sign was on the outside of the door), after going downstairs to purchase items from the pantry, the second evening, again the staff pretended to be too busy to acknowledge items placed on the counter to purchase ( that must be a prerequsite for employment). The final day there, housekeeping knocked on the door around 10am and was asked to come back later, the front desk called around 11am and asked if we were checking out, well duh checkout is at 12 and the room was already paid for until then...what a bunch of idiots.

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• Service Issue

  Submitted on: 10/11/2007

  We utilized this hotel for its access to the airport and the fact that it offered 24 hour shuttle service. we were told the morning shuttle arrived at 6:45 ...

  We utilized this hotel for its access to the airport and the fact that it offered 24 hour shuttle service. We were told the morning shuttle arrived at 6:45 AM so we were waiting with our bags at 6:25. At 6:43, a large airline crew came down and when the shuttle pulled up we were told that there was no room for anyone but the crew and that we would have to wait for the 7:15 shuttle which would make all of us have to rush to catch our flights. While the shuttle driver indicated he would hurry back to get us, we were still angry that we had planned ahead only to be told we could not get on the shuttle. When my husband went into speak with the front desk he was told that the shuttle was not their issue since they were under different management. When he asked for the manager, the front desk rep SLOWLY walked into another office and then came back and said he would call a cab for us. In the meantime, the security guard had called the police who made a "passby" to ensure that we were not a ROWDY crowd (we had our two children with us). One cab arrived which we gave to the gentleman in the most hurry. NO concern was showed at all by the hotel staff for our situation. The shuttle finally made it back and we were told that the driver had voiced concern the prior night that only one shuttle was running on a typically busy Sunday morning but was told to be quiet. He also said that he was under the employ of the hotel. This ruined an otherwise good experience and we would not stay at this hotel again.

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• When you'rre hot your hot, when you're not, you're

  Submitted on: 01/30/2007

  The hotel was great, room new and well maintained, if only there was hot water for a bath or shower. tow night stay and no hot water for entire time"

  the hotel was great, room new and well maintained, if only there was hot water for a bath or shower. Tow night stay and no hot water for entire time"

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