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This hotel could easily be better, if they wanted.
08/11/2008I arrived late and without speaking spanish, in other words ; i was not in the best conditions to get the best deal, but i was tired and the rate was ...
I arrived late and without speaking spanish, in other words ; i was not in the best conditions to get the best deal, but I was tired and the rate was ok. This hotel is very central, rooms are very clean and globally service is good... apart from front desk; my room was terribly noisy (i m a frequent traveller, so i m used to difficult situation, but this time, I mean it). The reason was simple ; windows of my room were not properly closing and i could share the noise of the street. I called the reception and suddenly, the same person who perfectly did my checking in english didn t understand my request (simply get another room as the hotel was not full). I was sure that for this kind of hotel, this would be a simple task to do. As a matter of fact, instead of considering my request, Instead, i was explained how to cope with the situation. Fortunatly, i kept the airplug from the airplane. what I think about that is that customer service is a taff job for hotel and there can be multiple reasons for a custo;er to complain (sometime for little reaons).. but the basic of an hotel is to provide... a quite spqce to sleep... and on that, this hotel didn t do his job... which is sad as this hotel as a huge potential, great location, good service (breakfirst, house keeping, internet, etc.) So i guess this can be easily soved... but check the sound isolation of your room before coming...
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It was so good experience be there.
01/19/2008The front desk was so frienly and the room service was ok and fast! i had a wonderfull time there.
The front desk was so frienly and the room service was ok and fast! I had a wonderfull time there.
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