Hilton Baltimore BWI Airport
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from $74.25 USD
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Reviews
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Hotel says requests for no smoking rooms not necessarily honored
06/14/2009Because of allergies, i requested a non-smoking room. the hotel gave me a smoke filled smoking room. i asked to be moved but was told that the hotel did ...
Because of allergies, I requested a non-smoking room. The hotel gave me a smoke filled smoking room. I asked to be moved but was told that the hotel did not feel itself obligated to honor requests for non-smoking rooms nor to tell travelers that they would be not necessarily put them in non-smoking rooms. Therefore they refused to move me to a non-smoking room.
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Hilton BWI
05/24/2009Stayed there twice....first time later in the evenining, went to the hotel bar to have a small dinner, took me serious efforts to get anybody's attention to place ...
Stayed there twice....first time later in the evenining, went to the hotel bar to have a small dinner, took me serious efforts to get anybody's attention to place an order...rooms are ok, nothing great but good enough to stay...the second time last week, I arrived in the early afternoon, did not have breakfast and lunch so I again went to the bar/restaurant to get something...was closed, had to order room service...salad was without dressing, they forgot the soda I ordered, but of course had it on the bill....had a Fedex delivery...they forgot to give it to me, after asking next morning I could finally get somebody to take a look, found it..all they said was..""sorry, you should have had a message on your voice mail""...poor service,
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Lots of little things lead to disappointment
12/09/2008The hotel and its rooms look modern at first glance but so many problems led us to an overall disappointing visit. the staff was friendly & checkin was quick. in the ...
The hotel and its rooms look modern at first glance but so many problems led us to an overall disappointing visit. The staff was friendly & checkin was quick. In the room, we found a broken hook on the back of the bathroom door, a very slow draining bathroom sink, the glass shower leaked and we had quite a bit of water on the floor. There was no Do Not Disturb sign in the room so we were awakened to the maid knocking on our door. When the room was serviced, we were not given clean hand towels or wash cloths. We wanted to use the internet to check a listing of Balt. attractions participating in the Dollar Days admisson but the hotel wanted a minimum of $6.95 to log on to the internet (too expensive). We went down at 9:30am on Friday am and there weren't any newspapers left. We asked the front desk for a telephone book (wasn't one in the room) but they didn't have one. The fridge in the room is a stocked, overpriced minibar. We would have preferred a fridge that we could use to hold our water bottles, etc. Overall, we were very disappointed. We have stayed at nearby hotels which we would choose again over returning to this hotel. Our two night stay was prepaid months in advance. We spent nothing at the hotel so we had no bill. Got home to find that three days later, the hotel has a pending $100 hold against our credit card....we will definitely be calling about it. And the pool/jacuzzi was only open from 3pm to 11pm on the weekdays.
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looking forward to coming back
07/01/2008Our decision to stay at this hilton depended on the reviews from previous customers. because of the great reviews our decision to stay at this hilton was excellent! the staff ...
Our decision to stay at this Hilton depended on the reviews from previous customers. Because of the great reviews our decision to stay at this Hilton was EXCELLENT! The staff was friendly, the hotel was new and clean. Our room was perfect! The beds were comfortable and clean. Our children were very pleased with the exercise room and the pool was great. The life guard could have been more friendlier but she did her job. The photos on the web site were not misleading. The entire hotel looked the same as the web site. The price was excellent. I would give this a 4 star hotel if they would have had continental breakfast and if they did not charge us twice for our stay. Hummmmmm. I am sure it was an oversite but we shall see in 7 to 10 business days when they give our refund.
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Final night at Hilton Garden nearby - much better.
06/18/2008The clientele very pleasant, however complaint about stopped up sink and shower was never handled. bathroom much too small and did not care for no grab bar in shower with ...
The clientele very pleasant, however complaint about stopped up sink and shower was never handled. Bathroom much too small and did not care for no grab bar in shower with tile floor that with soap and water did become slippery. Shower glass on 2 sides. Sink seemed awkward with extension into room rather than even with countertop. Bed could have been more firm and slightly higher. Floor dusty under sink and floor not super clean. Expected much more for the $$$ and name brand. The $ charge for 15 minute internet use in Business Center was not my idea of how to win customers. I'll go to Garden Inn next time for a few less $$.
