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Big disappointment
12/06/2007My husband and i stqyed here the weekend after thanksgiving. we had stayed previously and were very happy then. this time was quite a different story. we had the "romance ...
My husband and I stqyed here the weekend after Thanksgiving. We had stayed previously and were very happy then. This time was quite a different story. We had the "romance package" which included champagne and chocolate covered strawberries. We assumed they would be waiting in our room.. We were wrong. We arrived at 3 pm and asked the desk... they were finally delivered around 730 pm.. when we were in the jacuzzi. There was no refrigerator to keep them cool while we went to dinner, so they were all melted down by the time we returned. We wanted to eat dinner in the restraunt downstairs. The bar and restraunt were totally unattended. After 10 mins, a man came by and asked if we wanted to eat. He said there was only one person working (the bartender) and he was making deliveries upstairs. We waited approx 20 mins (while 2 hotel employees watched tv in the bar) and the bartender never showed up.
The hotel itself is very nice, but the service stinks!!!! We had a 2 pm check out time (included in the romance package)....even with the do not disturb sign on the door, we were hounded every hour by the housekeeping staff until we finally left. It was NOT a very enjoyable or romantic weekend and I felt like it was $206 wasted. I would not stay there again unless their service improves. The one really positive thing I can say is the breakfast was really good. -
Best Marriott I've ever stayed at
09/27/2007Walking into the hotel the hotel foyer was large and spacious. the layout is perfect. the hallways are wide, well lighted and decoraated. the room was clean and had full ...
Walking into the hotel the hotel foyer was large and spacious. The layout is perfect. The hallways are wide, well lighted and decoraated. The room was clean and had full sets of towels, etc. As the kitchen was closed, the bar did not have access to a knife at 11:00 to cut limes for drinks. Service Sunday morning in the dinig room was slow. We sat at a table for almost 10 minutes before someone came over to get our beverage order. The food was good but the service was unattentive. I would definetly stay there again and would recommend it to other.
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Beautiful Hotel
07/31/2007After many hit or miss hotels along the way of our vacation this courtyard marriott was the best. it's almost brand new and the hotel staff was wonderful. the ...
After many hit or miss hotels along the way of our vacation this Courtyard Marriott was the best. It's almost brand new and the hotel staff was wonderful. The rooms and pool areas were extra clean & they had free pool toys for the kids to use. The whole family enjoyed the numerous board games that you were able to "check out" from the from desk at no charge. Our only complaint was breakfast the next morning. The buffet was over priced and the food quality was fair at best. The waitress we had was slow and seemed very uninterested in being at work that morning. On an up-note, the Food Service Manager must have realized that our service was terrible and did not charge us for the meal.
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