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Wouldn't stay there again...
10/27/2009Traveled with four children so reserved two rooms, requested adjoining rooms but they weren't available. room keys didn't work so had to return to front desk twice to ...
Traveled with four children so reserved two rooms, requested adjoining rooms but they weren't available. Room keys didn't work so had to return to front desk twice to get them fixed. TV in one room didn't work but was repaired quickly. Dinner the first night was just alright but very overpriced. Breakfast buffet the following morning was extremely disappointing. Showers had very little water pressure and the water wasn't very hot. After a day at the GC, was looking forward to relaxing in the hot tub but the water was cold. Heater was broken and staff wasn't able to repair it. Overall, the hotel was subpar. The only thing that stood out was that the staff were very friendly.
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Grand was not Grand
04/29/2009The room was very disappointing! the room looked like it was barely cleaned and was very dimly lit( all the better to hide the poor cleaning). the restaurant staff had ...
The room was very disappointing! The room looked like it was barely cleaned and was very dimly lit( all the better to hide the poor cleaning). The restaurant staff had some language issues, the waiter barely spoke English. Would not stay there again.
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Too Gross to stay for breakfast
03/15/2009Stayed march 8th 2009: we arrived on time and the front desk was not very friendly . the room was there thats all i could say. yet trying not to stir ...
Stayed March 8th 2009: We arrived on time and the front desk was not very friendly . The room was THERE thats all I could say. Yet trying not to stir up anything up, the bed was comfortable. We just stood at the Canyon as long as we could being it was very cold and windy. Be careful not to let the toilet water touch you either because it is reused. Thats ok for those who want to be ""greener"" than me. We coudn't stay for breakfast I just wanted to high tail it out of there between the leaks ""on the front desk"" and the internet being down at 7:00 am when all the kiddies were still asleep, didn't want me to stay much longer. If you have too, then stay if you must but I would rather pay more money to be at a cleaner place. Oh I forgot, they wanted 25.00 for a refrig in your room. I told them I wasn't paying that I needed to keep my insulin cold. The refrig was so bad the mold and left over food made me nautious but I covered my mads as best I could and left asap.
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Lots of money for something that wasn't very "Grand"
02/21/2009My husband and i traveled with another couple from ca to the grand canyon for a romantic valentine's day weekend getaway. the outside & inside (in the lobby) of the ...
My husband and I traveled with another couple from CA to the Grand Canyon for a Romantic Valentine's Day weekend getaway. The outside & inside (in the lobby) of the hotel were very well maintained, but the true colors of the hotel shone through from the moment we entered. We went to check in, and the gentleman helping us at the front counter was very rude, and very unaccommodating. He didn't even wish us a happy Valentine's Day! He refused to help us get rooms next to each other, did not mention anything about the special dinner they had for that night, and didn't even give us a friendly welcome. We tried to brush that off and went up to our rooms and finally got someone to help us change rooms so we were closer to one another. Once that happened, I went into our bathroom and saw dust and cobwebs caked onto the light fixtures! If that was not unsettling enough, there were brown spots all on the ceiling in the shower that I can only assume was mold. When it was time to go to the Grand Canyon, the concierge desk was closed (in the late morning) and no one at the front desk were able to suggest special points of interest and/or great trails to view the Canyon from! Some good things about the hotel: close to the Grand Canyon, heated indoors pool/spa, fantastic saloon (with a great happy hour every night!), and overall good food. Being with friends was the best part of the trip and seeing the gorgeous Grand Canyon dusted in snow....definitely the best time to go is in the late winter! :) Barely any tourist which left you feeling like you had the Canyon all to yourself.
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average hotel stay
12/04/2008The hotel itself is pretty, rooms average. the staff may as well stay home. clueless on everything. every reply is no. the pool area is awash in signage telling you ...
The hotel itself is pretty, rooms average. The staff may as well stay home. Clueless on everything. Every reply is No. The pool area is awash in signage telling you what you can't do. You could spend your spa time reading the signs. It's baking hot in there but not allowed to bring in beverages which are sold right next door. The restaurant staff are curt, the bar closes at 10pm. Starbucks is on site and good to have. No info in hotel rooms as to the local eateries etc. Designed to make you stay in the hotel. With the right staff, the atmopshere could improve and the hotel would be very attractive as it's location is perfect.
