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Arizona Biltmore The Waldorf Astoria Collection
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from $148.81 USD
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Reviews
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A great Stay
10/12/2009We only stayed at the hotel for two nights and it was great! as i read the other reviews, i saw none of what some of these people were talking ...
We only stayed at the hotel for two nights and it was great! As I read the other reviews, I saw none of what some of these people were talking about. Now we were there in October and there were only a few tourists and a small convention. But to me, the grounds were in wonderful shape, the staff was top notch and the food was very good. We spent one afternoon by the pool and everything was very nice. We plan to return.
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Beautiful; will definately return.
06/04/2009Love the hotel and hotel grounds. room service took some time, portions of food small for the cost, otherwise hotel was wonderful. the spa was heavenly!
Love the hotel and hotel grounds. Room service took some time, portions of food small for the cost, otherwise hotel was wonderful. The Spa was heavenly!
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Great Place to Avoid During Passover
04/26/2009After a wonderfully idyllic stay two years ago, we made it a point to book the ab while attending a phoenix concert. the website forgot to mention that there is ...
After a wonderfully idyllic stay two years ago, we made it a point to book the AB while attending a phoenix concert. The website forgot to mention that there is serious expansion going on in the hotel, and during passover it is a destination for celebrants from around the world. Can't fault the Jewish for celebrating here, but the beautiful lawns were overrun by mini softball teams, kickball. There were plenty of children running loose, and many of the facilities were off limits to those not celebrating Passover. We had visited the hotel last winter and found it was also overrrun, this time by a large fashion show. This is a beautifu hotel with beautiful grounds, but the accomodations were run down, and one of our doors did not lock. We had maintenance work on it, the door stayed closed but didnt lock. And did I forget to mention the water went out once during the day then most of that night. No running water, toilets. What a shame. We had stayed at the Hyatt Gainey Ranch in December, if we ever return to Phoenix that is where we will head. The Biltmore is a beatiful landmark, but is not being kept up, and overbooked.
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Reconsider
10/16/2008Go and see the architecture, have a drink outside, if you can get served. but i would reconsider staying. the hotel has great character but that does not excuse the ...
Go and see the architecture, have a drink outside, if you can get served. But I would reconsider staying. The hotel has great character but that does not excuse the dirty rooms, dirty outdoor furniture, pool is less than clean more in line with a 3 star hotel if you take away the nice setting and lovely main building. Service was again 3 start..unattentive. It is a convention/groups hotel so if you are a family or individual you are left out. Gainey Ranch, The Pheonician or The Four Seasons Troon( just 20 mins furthur) are worthy of the 5 star status. The spa was terrible;Tatty and a disgrace. The Biltmore is a site on your siteseeing list...not a resort stay. Take your money elsewhere.
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Mixed Bag
10/06/2008First of all, this is a wonderful hotel. it is (or at least can be) a first-class hotel. that said, there is room for improvement: good points: 1. the ...
First of all, this is a wonderful hotel. It is (or at least can be) a first-class hotel. That said, there is room for improvement: Good points: 1. The architecture and setting of the ""original areas"" are worth the price of admission. 2. Desk staff, room service staff, and especially the waitresses in the outdoor lounge were wonderful. 3. Rooms are well-appointed. Bad points: 1. The architecture of our original room in the newer Arizona wing was not worthy of the rest of the facility. Upkeep was typical of much cheaper hotels. Watch where you book! 2. All staff need to be trained to keep the facilities in top shape. Two staff walked right by trash laying on the ground without picking it up. 3. Room service food was good and well-presented. Lunch and appetizers in the outdoor courtyard was poor. Don't advertise heirloom tomato salad and present unripe, tasteless hothouse tomatoes. 4. Non-smoking needs to be better enforced. There are cigarette butts all over. 5. Smoking by others was our worst experience. Our first room was on the second floor of a non-smoking building. As it was a beautiful night, we left the sliding glass doors open to the outside. During the night, the party in the room below us was smoking a cigar. The next morning we woke up to find a cigarette butt that had been flung into our room from outside. It had caused a burn on the carpet. When we called the desk, the manager expressed his regrets and said security would keep watch the next night. This response did not satisfy us. The desk staff listened politely an gave us a different room. 6. The $25 resort fee was a suprise. 7. No coffee maker in rooms? No hair dryer in first room.
