Important Hotel Information
- All hotel guests will be responsible for paying the property's resort fee of 14.00 USD per day (15.54 USD including tax recovery charge) at the time of check-in. This hotel is 100% non-smoking.
Reviews
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A Westin in name only...
08/23/2009Late august trip and the property was showing the wear of a long summer or a number of long summers. one elevator serviced hundreds of rooms on the north wing ...
Late August trip and the property was showing the wear of a long summer or a number of long summers. One elevator serviced hundreds of rooms on the north wing of the hotel, and the walk from the front desk to this elevator was less than fun with 2 tired kids. We opted for the Delux room which was very clean and ready by our 4pm check-in time. The mini frigde was really dented and looking like an extra from a frat house. The beds were only dbls which seems odd for such a nice large room the Westin name. Our bathroom was clean, but the tub was cracked and our shower head was inoperable. The property has 3 pools all of which are 3ft to 5ft which isn't much use for a family with small kids. The poolside food left much to be desired and the price was not to tasty either.
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Wonderful hotel
12/03/2008We had a wonderful trip over thanksgiving. the staff was very accomodating and friendly. i would most definitely stay there again.
We had a wonderful trip over Thanksgiving. The staff was very accomodating and friendly. I would most definitely stay there again.
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A nice get away
07/15/2008We went to hilton head island for a romantic/relaxing get-a-way. the hotel was great. our room was fine, not super quality but the beds were comfy and ...
We went to Hilton Head Island for a romantic/relaxing get-a-way. The Hotel was great. Our room was fine, not super quality but the beds were comfy and the bathroom spacious. The water pressure in the shower was low, but no biggie. We had a partial ocean view room and it was perfect! We overlooked beautiful trees and the ocean with a view of the pool as well. We did not bring our children, but did hear them runninig in the halls once in a while which did not really bother us. The drinks at the pool bar were a little expensive, but YUMMY!! We only ate breakfast at the buffet, but it was good. The hotel staff were VERY friendly and helpful. Debbie the concierge was great and made wonderful suggestions for dinners each night. The hotel was in a fantastic location and beautiful outside. The beach was nice - to one side was all private homes so the walks were nice because it was quiet to one side. The pool was easy to get a chair and we loved the live music daily - the musician was very talented. All in all the stay was great and I would go back again.
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Not a Luxury Experience
06/27/2008My husband and i were excited to take this trip, as it was our first alone together since the birth of our daughter two years ago. the marketing for this ...
My husband and I were excited to take this trip, as it was our first alone together since the birth of our daughter two years ago. The marketing for this hotel is great and made us feel we were in for a romantic and upscale experience. The hotel lobby and pool area looks great, but it ends there. The hallways and rooms have horribly stained carpeting, the elevators are extremely slow and antiquated (and ours was a VERY long walk from the lobby), the food at Carolina Cafe is extremely expensive and terrible, items we charged to our room showed up on the final bill as more expensive than the receipts we had, there were bugs in the room, one of the plumbing fixtures was coming off the bathroom wall and the brass lighting fixtures were straight from the 1980's, and there was a family with eight people (four of them kids) and a barking in the room next door to us (although this family was very nice, I must say). Also - there were kids EVRYWHERE at the hotel - it was like we were at Disney. Please be warned that 17% gratuity is added on to bills for Turtles poolside and at the pool bar area. So, even if your service is slow (which it was in our experience) you have to give 17% to the server. The most positive points were the comfortable beds, the friendly staff (not quite as much at the front desk, though), and the patio we had overlooking the ocean. We booked at the Westin because we were expecting a lovely couples getaway. Lucky that we are so happy in love, as we tried just to laugh and make the best of a bad situation. It was such an expensive mistake, though.
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Beautiful surroundings and great escape from northern spring weather
04/07/2008I booked this room through priceline at $144 less than the listed price available on every other site. so it was totally random that the westin was the hotel that ...
I booked this room through Priceline at $144 less than the listed price available on every other site. So it was totally random that the Westin was the hotel that won my bid of $135 per night for a "resort" type room.
Now, down to the review.....it was fantastic! The room was large and comfortable, the beds were great, and the only thing wrong with the room was no view. I didn't try to upgrade, I just took what I was given and considered it had something to do with the price I paid. I spent little time in my room so it wasn't a big deal. The surroundings were fabulous. Foliage and flowers everywhere. I felt like we had escaped to a tropical paradise. We had left cold weather and drab colors behind. I like the Port Royal Plantation area, easy to get anywhere we wanted to go. Eat at the "Oyster Factory". Great food. We didn't use any of the resort amenities, so I can't comment. We did have drinks every evening at the Turtle Bar on site. Margaritas were good. Overall, I would stay here again. The staff were very friendly. One last note...this is not your typical beach vacation resort. It did seem to cater to adults. I don't know if I would feel comfortable going in and out from the beach wearing beach attire with children in tow with rafts or sand buckets. If there were other entrances specifically for entering and exiting from the beach, I didn't see it. This was a great adult getaway and we enjoyed the hotel. I will recommend it to others for a quick weekend getaway!!!
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