Reviews
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Warning
09/02/2009The hotel was nice as was the pool, but when you book your reservation there is not a clear warning about a * dollar a night parking fee which is absolutley ...
The hotel was nice as was the pool, but when you book your reservation there is not a clear warning about a * dollar a night parking fee which is absolutley ridiculous!!!! Otherwise a little spendy of course but the front desk rep was nice.
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Hyatt Regency Long Beach June 2009
06/13/2009While the hyatt is a beautiful hotel and extremely conviently located, i have to say that had i not recieved the fantastic discount online i would not have stayed there. ...
While the Hyatt is a beautiful hotel and extremely conviently located, I have to say that had I not recieved the fantastic discount online I would not have stayed there. The staff are every bit of friendly and helpful as other reviewers state, gladly definitively confirming a specific room for us prior to arrival, providing us with necessities in short order. But many amenities you expect and often get for free or reasonable charges are non-existant here. There is coffee available in the room, but just enough for one cup each (we had to ask for more). There is no continental breakfast, no morning edition of USA Today. No wireless (or for that matter, wired) internet access. All of these were only available for an additional cost, i.e. on the ""business plan"" you could have a paper (upcharge on the room), wireless internet is $9.95 per 24-hour period and the breakfast buffet was $17.95 per person! Even at the deeply discounted rate we had these prices were astronomical, I can't imagine paying full price for accomodations and then paying these additional costs. In summary - stay here for the convenience and the excellent service...but not if you plan on having any additional amenities.
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Hyatt Customer Service Nightmare
05/11/2009The hotel was great, the service was outstanding, but i had a billing problem, and six weeks later, it still has not been resolved. hyatt customer service has misrepresented, misled, ...
The hotel was great, the service was outstanding, but I had a billing problem, and six weeks later, it still has not been resolved. Hyatt Customer Service has misrepresented, misled, obfuscated, and the list goes on. They are not easy to deal with. If you prepay your stay, you probably won't have a problem.
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Convention and personal extension 5 nights
01/15/2009Excellent in all respects. nice quiet (!) room - most quiet hotel room i've ever stayed in. helpful staff. all staff - maids, desk, concierge, parking, restaurant - first rate. really convenient to ...
Excellent in all respects. Nice quiet (!) room - most quiet hotel room I've ever stayed in. Helpful staff. All staff - maids, desk, concierge, parking, restaurant - first rate. Really convenient to convention center; parking fees not overly pricey, parking convenient. Ate only breakfasts in the hotel. They were good but not remarkable. Wide buffet variety, hot buffet food acceptable - I came back every day. Last minute registration in a premium room. Certainly no bargain, but definitely worth the price. Most of my conference events were at the Convention center. Those in the hotel were handled well. University Professor aged 60+
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Fabulous! Treated like a movie star!
12/04/2008I was in long beach for my first time and did all my research on the hotel on travel website. it was more than i could have hoped for! you ...
I was in Long Beach for my first time and did all my research on the hotel on travel website. It was more than I could have hoped for! You know sometimes you research and its nothing like the pictures...well this was and more. They greeted me at the door, brought my bags up to the room, continued to ask if I needed anything any time I saw an employee and were extremely friendly. They knew who I was by name after the first day there. The room was modern and had a view of the Queen Mary and sailboats. Right across either street were resturants and stores so you could walk to everything. The metro was right up a little hill and you can take that to downtown LA where they have a great jewelry district! The hotel has a wonderful dining area where they have an extensive breakfast buffet for a reasonable price and you can start your day off right. When I go back in January I will 100% stay here again! Wonderful location, friendly staff, modern amenities and you are treated like a Hollywood star!
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