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Vacation ( 7 nights ) with 2 teenagers
04/08/2009Check-in really fast, some staff at the front desk have no knowledge of anything, no safe in the hotel, no shuffle to disneyland the only thing was offer to ...
Check-in really fast, some staff at the front desk have no knowledge of anything, no safe in the hotel, no shuffle to Disneyland the only thing was offer to me was a cab. First night we didn't get any sleep because of the traffic noise and also bugs in our room discusting. Next day requested another room much better the room had been renovate and much cleaner than the first one and no BUGS. Continental breakfeast OK but should be extended to 10.00 am. instead of 9.00 am. Noisy hotel with guest who don't care about other hotel guest. The only good thing about this place we got to meet a nice cab driver who was our guide for 5 day's without him this holiday would not be the same. I will not be staying in this hotel again because it is to far from everything and I am certain I can find something better than that. Another things is the swimming pool and hot tub are not kept cleaned and pictures on web site look much nicer than reality.
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Under terrible management!!!!!!!!!
04/04/2009Son and friend stayed there for 3 nights. when checking in was told could not be checked in because credit card worn down. left to sit in parking lot with ...
Son and friend stayed there for 3 nights. When checking in was told could not be checked in because credit card worn down. Left to sit in parking lot with nowhere to go. Son called me; I called hotel. Gave us two choices. 1: Cancel reservation. Make another over Internet that was prepay. No refund of existing reservation. 2: Fax my info to hotel. He said it would take about 6 hours for him to get Fax so son would have to wait to check in. Said he had no access to Fax machine. Would not contact manager. When I commented about how in six hours I could drive there myself he responded, ""Well, I thought that would that be inconvenient for you."" FInally agreed to check in son but said, ""If something goes wrong, it is my a** in trouble."" I immediately called and filed complaint with Ramada. With Corporate on phone, son stated they not only checked him in, but they WERE able to both make a copy and swipe his credit card. Corporate filed complaint to manager and gave time frame to respond. No response to Corporate or to me. Corporate filed 2nd notice with manager on Mar. 31. Again, no response. No apology to son or his friend or me. Stress not worth the few dollars you save. Management very bad, unresponsive; desk help rude and disrespectful. If they refuse to even respond to corporate so that corporate now is taking action against hotel, they won't change because of my one poor review. If you had bad experience, please post. If you have not stayed there, please don't. The few dollars you save is not worth the stress. Vacations are to relax; cannot do it with hotel staff like we expereinced here.
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Excellent Room
02/16/2009We stayed just one night but our room was just as good, or better, than the hyatt we had stayed in the previous three nights. it's a little older, ...
We stayed just one night but our room was just as good, or better, than the Hyatt we had stayed in the previous three nights. It's a little older, but the room was a nice size, very clean, and beautifully decorated. I'd stay again over the Hyatt because the Ramada had free parking and a fridge in the room.
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family vacation details
07/16/2008We had 4 people in the room yet we continually received anywhere from 0-3 towels daily and only 1 tiny bottle of shampoo. no clocks in the room. excessive ...
We had 4 people in the room yet we continually received anywhere from 0-3 towels daily and only 1 tiny bottle of shampoo. No clocks in the room. Excessive noise late at night by others with little action by management. Owner's family (large) occupied pool most nights keeping guests away. Pool not overly clean; jacuzzi had only a few powerless jets, minimal temperature. Older motel in need of some updates. Owners need to clean parimeter of property as it had old beds, tree trimmings, and other misc building trash. On the positive side, roll-away beds are available. Nightly room rate is attractive due to costly nature of Orange County. Hotel is located in an ethnic district, not too far from Knotts Berry Farm and maybe 15-20 min from Disneyland.
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This is NOT Ramada Qualiy
07/31/2007Don't be deceived by wide angle lens, the pool is small. we had read that this was a newly renovated hotel. only the lobby was renovated. the rest was ...
Don't be deceived by wide angle lens, the pool is small. We had read that this was a newly renovated hotel. Only the lobby was renovated. The rest was dirty and unsafe. Our AC hardly workied and was so loud we had difficulties sleeping. Also hotel guests were coming and going til all hours of the morning. We were gievn an "upgrade" because we were on our honeymoon to a King suite with jacuzzi tub. There were no jacuzzi jets and the shower was also in the there with no shower curtain. The fridge didn't work and the only area with a door in the bathroom was the toilet. That door almost hit your knees when you closed it. There was also a broken bouday (not sure how you spell it, but VERY gross). Overall the room was not very clean and I carefully checked the sheets before we got into bed. The desk staff did not greet us and didn't even stand up for most of our interaction with them. The male desk worker was very "cool" acting and rolled his eyes when we told him some of the things we were doing in South California. A real gem in the travel business, he was! The last interesting part - our credit card transaction slip said "the Boulevard Inn" at the top. I think all they did was clean up the front desk and put up a Ramada sign. We checked out after 1 night and we not even asked why were we leaving despite the fact that we were supposed to stay 3 more nights. Don't go there if you enjoy clean and safe conditions!
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