Reviews

• Bad service...sofa bed infested with bed bugs

  Submitted on: 07/08/2008

  I am someone who usually stays at the ritz carlton and the four seasons so when i booked my room at the highlands inn for $800 for the night i ...

  I am someone who usually stays at The Ritz Carlton and The Four Seasons so when I booked my room at The Highlands Inn for $800 for the night I expected good service and a clean room. What I got instead was a staff that was looking to do as little as possible for me and my six year old daugther woke up covered in bug bites after sleeping on a queen size sofa sleeper. The manager on duty was horrified upon looking at my daughter and promptly let me out of the second night I had paid for (my daughter would not even go back to the room - she was traumatized) but when I contacted the resort manager when I got home from my trip she refused to admit any responsibility or give me anything in the way of money back or a credit. HORRIFIC EXPERIENCE!!! DO NOT STAY AT THIS HOTEL!!!

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• The Most Romantic Place on Earth!

  Submitted on: 09/21/2007

  Perched atop the pacific coast highway right outside of carmel, this place is spectacularly beautiful even when the weather is cold and rainy. in fact, it's almost better that ...

  Perched atop the Pacific Coast Highway right outside of Carmel, this place is spectacularly beautiful even when the weather is cold and rainy. In fact, it's almost better that way, because you can take advantage of the in-room wood burning fireplaces to make your stay as snuggly as can be. It's the perfect place for a romantic getaway - you might not want to leave the room!

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• Spectacular location

  Submitted on: 02/08/2007

  We selected this hotel for our 25th wedding anniversary--it was well worth the cost. the service is outstanding, the view really beautiful, overlooking the pacific ocean. we were disappointed ...

  We selected this hotel for our 25th wedding anniversary--it was well worth the cost. The service is outstanding, the view really beautiful, overlooking the Pacific Ocean. We were disappointed with the service at the restaurant. Made a reservation and mentioned it was to celebrate our 25th anniversary--no acknowledgement, no congratulations--we were disappointed.

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• Loved it!!

  Submitted on: 12/04/2006

  Loved it, finally a hotel up to my standards!!! it is for rich people only.

  Loved it, finally a hotel up to my standards!!! It is for rich people only.

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