Reviews
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Felt like an Empress!
05/13/2009A lovely, clean room with a fantastically comfortable bed. very much enjoyed our few days at this elegant, historic hotel.
A lovely, clean room with a fantastically comfortable bed. Very much enjoyed our few days at this elegant, historic hotel.
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A Huge Disappointment
08/20/2008We stayed at the empress in victoria because it truly looked like the best place to view victoria from. were we wrong!! the room cost a small fortune, there was ...
We stayed at the Empress in Victoria because it truly looked like the best place to view Victoria from. Were we wrong!! The room cost a small fortune, there was no air conditioning, no high speed internet and our room overlooked an enclosed back courtyard that included parked cars and garbage dumpsters. All this for over $ a night! The front of the Empress is impressive and so is the high tea but if you do not book a reservation in advance for the tea you better make other plans. The staff were unhelpful and didn't even ask how our stay was. This is an obvious sign that they know what the answer will be. We stayed in a number of different hotels on our two week vacation and the Empress was the most expensive and by far the worst hotel of the bunch. I have stayed in my last Fairmont hotel. Every time I do so I leave disappointed. The chain tends to purchase historic hotels and then does nothing to update them. They simply use the historic nature of the property to sell it. My advice is to take something from the name. If your stay is ""fair"" then you've done as well as you could possibly hope with a Fairmont. If you go to Victoria stay in one of the many newer hotels which provide excellent service and amenities and visit the outside of the Empress for a quick photo.
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Fantastic service, location, spa and food...
08/15/2008I was very happy with our stay here. they upgraded our room for free and surprised us with a congratulatory dessert because we were on our honeymoon. the deluxe room ...
I was very happy with our stay here. They upgraded our room for free and surprised us with a congratulatory dessert because we were on our honeymoon. The deluxe room we stayed in was huge, really nice, and very clean. Service was really great everywhere in the hotel. The afternoon tea was amazing, both of the restaurants were fantastic, and the spa was wonderful (the eucalyptus hydrotherapy bath was wonderful, awesome massage). Highly recommend staying here. Will definitely stay again. In fact now we're BIG Fairmont fans...
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Great service
10/18/2006Staff was very helpful and friendly. beautiful grounds. nice spa affiliated with hotel.
Staff was very helpful and friendly. Beautiful grounds. Nice spa affiliated with hotel.
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Expected better
10/01/2006There is no high-speed wireless internet in the rooms. bathroom was not spotlessly clean. some rooms are pretty small. there was usually a line-up at the front desk. ...
There is no high-speed wireless internet in the rooms. Bathroom was not spotlessly clean. Some rooms are pretty small. There was usually a line-up at the front desk. Poor water pressure in the shower. Lovely old-fashioned hallways. Afternoon tea is expensive but exquisite.
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