Reviews

• all that is BAD in a Hotel

  Submitted on: 05/27/2009

  Customer service terrible, desk clerks undertrained , management is never at the desk, trainees have to constantly go back for information, bell hops always hassling you for tips who ever runs ...

  Customer service terrible, Desk clerks undertrained , management is never at the desk, trainees have to constantly go back for information, Bell hops always hassling you for tips who ever runs this should be ashamed Desk staff totally untrained and inefficient, a waste of time , needs to be much better organized

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• Consistently good

  Submitted on: 05/16/2009

  I have stayed at this hotel many times since it is connected to the hong kong airport. i usually arrive late at night after a long flight from the usa. ...

  I have stayed at this hotel many times since it is connected to the Hong Kong airport. I usually arrive late at night after a long flight from the USA. The beds are comfortable and the rooms are always clean. Checking in and out is usually very fast and the staff is very courteous.

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• Wonderfully convenient

  Submitted on: 01/23/2009

  I was here just one night with the purpose of working through the night to start re-calibrating my time zones and get a jump start on work after a ...

  I was here just one night with the purpose of working through the night to start re-calibrating my time zones and get a jump start on work after a 10-day holiday. You can check in for the airport from the IFC center on HK Island; take the train to the airport for a fraction of the cost of a cab then with just an overnight bag rest comfortably at this property. Hi-speed acess was great, room clean updated and comfortable. Everything I would have wanted. It is not inexpensive as airport hotels go, but well worth the price.

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• Death Trap

  Submitted on: 07/17/2006

  I stayed here with two young children, and found the rooms to be death traps. both the beds tipped up nearly crushing my youngest child. the staff ignored complaints. the ...

  I stayed here with two young children, and found the rooms to be death traps. Both the beds tipped up nearly crushing my youngest child. The staff ignored complaints. The room had several other design features that were potentially dangerous, such as the corner of a glass shelf the juts out at head height. There is nothing to recommend this hotel apart from the location.

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