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Review
12/28/2008A bit older hotel. the fan made funny noise all night. woke us to 2 in the morning.
A bit older hotel. The fan made funny noise all night. Woke us to 2 in the morning.
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Disappointed and Angry
11/03/2008We booked a room with a king bed for our joint birthday celebrations. specifically chose ""king size bed"" as the option we wanted. when we presented at the hotel, the ...
We booked a room with a king bed for our joint birthday celebrations. Specifically chose ""king size bed"" as the option we wanted. When we presented at the hotel, the desk clerk was booking us in and said we were getting a room with two queen beds. I said very nicely that I didn't want to argue with her, but we had specifically requested a king bed. The Desk Manager on duty interrupted our conversation and told me point blank that ""you can argue all you want"", but they have the right to alter the room/reservation. After going elsewhere for awhile to cool down, we re-approached the desk manager, who initially still insisted that the hotel had the right to change our request, although our documentation from the online travel agency did NOT state that this was their prerogative. He finally apologized after finding out that we booked through the online travel agency, and my husband asked him to, for his rude behavior, and then told us he could kick some other individuals out of a king bed room for us. We said we were not interested in ruining someone's else's weekend as well. He also said that if we had registered later in the day, that we would have received a king bed room, but we had asked for early check-in, which we had NOT. He insisted that we had. We were extremely disappointed with the service at check-in and this person's attitude and rudeness, and his lack of interest in working to an agreeable solution without doing the same thing to another traveller. The hotel is older, but has been updated and is very clean. It is also very convenient to Banff Avenue so is just a short walk. The Sunday Brunch is excellent!! Reservation required or you won't get in.
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I recommend this place to friends!
07/10/2008This is our hotel of choice when we visit banff. its walking distance from restaurants and shopping. we've booked twice online and we've always gotten a room close ...
This is our hotel of choice when we visit Banff. Its walking distance from restaurants and shopping. We've booked twice online and we've always gotten a room close to reception/elevator with a great view. The pool and hot tub area have been recently renovated and they've added an exercise area, a great place to hang out on a rainy afternoon! This hotel is clean and convenient.
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I recommend this place to friends!
07/10/2008This is our hotel of choice when we visit banff. its walking distance from restaurants and shopping. we've booked twice online and we've always gotten a room close ...
This is our hotel of choice when we visit Banff. Its walking distance from restaurants and shopping. We've booked twice online and we've always gotten a room close to reception/elevator with a great view. The pool and hot tub area have been recently renovated and they've added an exercise area, a great place to hang out on a rainy afternoon! This hotel is clean and convenient.
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Disappointed
07/06/2008After spending over $ dollars for a room with a jacuzzi tub for the first night of our honeymoon. we were very disappointed when we got back to our room after ...
After spending over $ dollars for a room with a Jacuzzi tub for the first night of our honeymoon. We were very disappointed when we got back to our room after having dinner and a few drinks; because when we went to use the Jacuzzi we discovered that the jets were covered with mold and hair. Needless to say that pretty much killed the enthusiasm for having a soak in the tub.
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