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HORRIBLE
10/07/2009It was so terrible i don't even know where to begin!! the moment we got there, we were treated like criminals. two out of five of our friends originally ...
It was so terrible I don't even know where to begin!! The moment we got there, we were treated like criminals. Two out of five of our friends originally had a reservation here. Three of us had a reservation elsewhere and we were told our room wouldn't be ready for another few hours. We figured we would wait at this hotel until it was ready. The staff treated us like we were trying to put one over on them. They followed us around and finally dragged us to the counter. We tried to explain our situation, but they weren't hearing it. We explained our situation to the woman at the counter and she understood and said they would call us a cab when it was ready. Very nice of her. We tried to wait and relax by the pool and they wanted to charge us $300 pesos a person to hang out since we weren't staying there. We felt that was absolutely uncalled for...robbery!! We were a group of five staying in separate hotels. We decided to stay in one hotel, this hotel, since our friends booked through an online site and couldn't get refunded. We didn't want to keep running into problems if we wanted to hangout at one another's hotels. The young man who booked us was nice and helped cancel our other room at the other hotel. Here's were it gets REALLY BAD. Both rooms we booked didn't have working air conditioning. Both rooms were switched out for two more rooms with the same problem. One room had a toilet that was leaking onto the bathroom floor. Another room had their hallway flooded with water. We had dinner reservations for 9:30 and my roommate needed to iron her shirt. It took a great effort to find an outlet in the room. We decided to unplug the lamp and use its outlet. When we looked behind the nightstand, we were SHOCKED at what we found. The outlet was hanging on to dear life by its wires. Everything was exposed. We did not iron!! While we got ready to go to dinner the electricity went out!!!!! We stumbled around in the dark trying to put on our clothes for 45 minutes. We hoped that when we returned it would be working. We were sooo late for our reservations but they still took us. When we returned, we had electricity, no air conditioning, and to our surprise NO RUNNING WATER!!!!! This kind of stuff only happens in the movies!! This was still our first night so we decided to pack our bags and go to another hotel. When we went downstairs, the night manager was of no help and had no remorse for what we had experience. I swear this man didn't even have facial expessions. He refused to return our money. He refused to at least offer half off our rate. He said all he could do was give us 20% off. We asked to speak to someone who could make executive decisions, and he said he was it. We asked who his boss was and he refused to tell us. We asked for an 800 number or anything that could help us resolve our issue, and again he refused. He said he didn't have that information. We asked if he could look it up, and he told us that WE COULD LOOK IT UP. He was soooo rude. We had only been there 7 or so hours and it was hell. We took our loss and aggressively looked for another hotel. Finally we found a hotel with a reasonable last minute rate, The Crowne Plaza. It was heaven. The staff was friendly, helpful, and found it appauling what we had just experienced. They even offered us a suite and an extra little discound at the end for all our troubles. While the service at Emporio was not the Plaza's responsiblity, we were so grateful the Plaza tried to make up for it. From then on the rest of the trip was a blast. I will never, ever stay here again. This is the first time that I have written a review, but I felt obligated to do so. I couldn't bear the thought of someone booking here without knowing the truth about the service, staff and condition of the hotel. Please, please think twice before staying here.
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Good for the price!
05/08/2008This was the second hotel we went to after problems at another one. this hotel was beautiful. the rooms were really nice and the view is pretty. the bed was ...
This was the second hotel we went to after problems at another one. This hotel was beautiful. The rooms were really nice and the view is pretty. The bed was the most comfortable bed I ever slept in! I wrote the name down! The room was not as clean as it could have been but I have seen worse. The Adult pool was a really nice feature! Quiet! The bar was lacking service but once you called them over they were very friendly. The other pool had a nice slide! The ice was even bagged for you!! Everything was very nice in this hotel except they are not really bilingual. Some are but most are not. There is a nice mall across the street and a conveinence store for water. Its in a nice location! Very quiet and peaceful.
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Hotel Review
06/21/2007The hotel is ok but the food is hit or miss. also, the front desk staff is not exactly flexible or well-informed regarding any all-inclusive deals. you cannot ...
The hotel is OK but the food is hit or miss. Also, the front desk staff is not exactly flexible or well-informed regarding any all-inclusive deals. You CANNOT add on any all inclusive-packages AT the hotel.
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Don't All Inclusive
08/19/2006Do not waste your time or money on the all inclusive program. they do not even allow you to eat their sea food. during lunch, you can eat some crappy ...
Do not waste your time or money on the all inclusive program. They do not even allow you to eat their sea food. During lunch, you can eat some crappy buffet or get a hamburger from the bar. They do not serve you from the beach, they only allow you to drink Corona Beer, no other brand, and after six pm, you have to go inside to a bar to get any drink rather than from the pool bars. Food was no good anyway, much cheaper to just spend it on the good local resturaunts, which were fabulous.
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Disappointed
06/30/2006Worst night spent in acapulco. the beds were hard the ac could not be regulated so either freeze or turn off. it took forever to check out. i will never ...
Worst night spent in Acapulco. The beds were hard the AC could not be regulated so either freeze or turn off. It took forever to check out. I will never step foot in that hotel again
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