Reviews
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First time in Mexico & better then I can imagine
10/17/2009Staff was great, no kids made for a peaceful trip. the hotel offered many different activities on the resort and off.
Staff was great, no kids made for a peaceful trip. The Hotel offered many different activities on the resort and off.
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Do not book at this Hotel
10/11/20091. the hotel is outdated 2. bad customer service from employees & management. 3. this hotel is listed on some websites a 4 star and its equivalent to a 0 star. ...
1. The Hotel is outdated 2. Bad Customer Service from employees & management. 3. This Hotel is listed on some websites a 4 Star and its equivalent to a 0 Star. 4. Heating & Air Unit was down our entire stay. 5. The food selection was less than satisfactory.
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Fabulous Week at Golden Parnassus - 6/20/09
07/11/2009My husband and i spent our 10th anniversary here. the service was wonderful! they must have fired all of the rude staff because they all went out of their way ...
My husband and I spent our 10th anniversary here. The service was wonderful! They must have fired all of the rude staff because they all went out of their way to accomodate our every need. We enjoyed all of the restaurants, especially Shangri La. I got a fantastic facial and a good pedicure at the spa. The beds are firm and so are the pillows. The housekeeping staff did an excellent job! Although this is an all-inclusive resort, be sure to take plenty of cash for tips. The staff work very hard, 6 days a week. We would definitely return to this hotel or try the Great Parnassus with our children.
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Horrible Hotel- Rude- Overbooked-
03/07/2009When we arrived at the hotel we found out that the hotel had overbooked and that we were going to be moved to another hotel. the other hotel was a ...
When we arrived at the hotel we found out that the hotel had overbooked and that we were going to be moved to another hotel. The other hotel was a dump and was family friendly. We finally got our reserved room the next day after hours of arguing with various staff. To make matters worse, the hotel hotel staff only offered a 50 dollar voucher to the gift shop as compensation for the overbooking. What kind of lame compensation is that?????? When we actually got into our room the next day it was several hours after the promised time. What a joke!!! Management is never around- on their day off or in a meeting! The staff is also very rude and confrontational. The hotel entertainment employees are juvenile and make more noise than anything. The rooms, if you are lucky to get one, are okay at best. The rooms never get cleaned (our room was cleaned once in four days). And there are NOT enough lounge chairs. You have to reserve your chair at 6am in order to get a chair.
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DO NOT STAY HERE- RUDE STAFF- OVERBOOKED HOTEL-
02/22/2009We booked my vacation six months ahead of time. when we arrived at the hotel, the hotel was overbooked. we were moved to another hotel that was both disgusting and ...
We booked my vacation six months ahead of time. When we arrived at the hotel, the hotel was overbooked. We were moved to another hotel that was both disgusting and family friendly. When we tried to get the suite we booked the hotel staff kept trying to make us take a lesser quality room. The hotel offered a $50 gift card to the gift shop for compensation for the overbooking. WHAT A JOKE!!!! The hotel manager is NEVER available. The hotel staff does not provide copies of paperwork when you stay and would not provide documentation related to the overbooking. THERE IS NOT ENOUGH LOUNGE CHAIRS for guests so you have to claim your chair at 6am.
