Petit Palace Embassy Serrano is located on Serrano Street (shops and the national library), a short walk from the Plaza de Colon, and approximately nine miles from Madrid Barajas Airport. This location is also about three miles from Puerta del Sol and Plaza Mayor.

Petit Palace Embassy Serrano occupies an emblematic building with a charming interior courtyard illuminated with natural light. Completely renovated in 2005, the hotel offers a buffet breakfast, restaurant, snack bar, and business center. The hotel also offers room service (24 hours), valet laundry service, a concierge, free weekday newspapers, and 24-hour front desk service.

All rooms feature flat-screen PCs with free wired and wireless Internet access, in-room movies, satellite TV, minibars, hairdryers, safes, and climate control.