Reviews
Write a Review-
Nice hotel but beware of extra charges
11/08/2009We recently stayed at this hotel for one night. i booked it on travel online and called to make sure that they took pets. they didn't tell me what ...
We recently stayed at this hotel for one night. I booked it on Travel online and called to make sure that they took pets. They didn't tell me what the fee would be until we checked in. $* for our pet. I did complain and was able to get the fee reduced to $* but anyone travelling with a pet should beware. The valet parking was $*/night, and street parking was available if you like. Hotel was trendy, friendly staff, and comfortable. However, the hotel was not busy, and yet we were put in a room that was overlooking the parking garage. It was dark because of large trees on that side of the building. Not sure if we got this view because we booked on Travel online or because we had a pet. It was quiet though and we were only staying one night, so I didn't complain. Won't stay there again if travelling with our pet, but would if we were alone.
-
was horrible
08/20/2009I like the hotel but no chef juan his food is horrible and cheap the service in the restaurant was exelent but the food sucks and everything was ...
i like the hotel but no chef juan his food is horrible and cheap the service in the restaurant was exelent but the food sucks and everything was great
-
Hotel Zoso nice inside and out
04/20/2009Recent stay starting on a sunday, friendly greeting from valet to front desk. felt like staff really wanted to us to have a great time. normal bumps in the road ...
Recent stay starting on a Sunday, friendly greeting from valet to front desk. Felt like staff really wanted to us to have a great time. Normal bumps in the road with getting rooms ready, but the front desk staff seem well equipped to tackle any issue. Small glitch with in room a/c, however, staff made it their priority to change our room and send a bell boy to help make the move easier. I would recommend this hotel to couples or singles. Pay the extra for a superior room to guarantee a view on an upper floor. room well appointed, not sure how recent the updates were, but the place shows nice.
-
We had a blast!
03/26/2009Hotel zoso was fun from the moment my daughter and i got out of our rental car. the valet welcomed us with a big grin. although we had arrived before ...
Hotel Zoso was fun from the moment my daughter and I got out of our rental car. The valet welcomed us with a big grin. Although we had arrived before the "official" check-in time, our room was ready and we were able to settle in immediately. The front desk clerk was charming. Our room was spacious, and beautifully decorated. We LOVED the artwork on the walls. We had a balcony overlooking the pool, with a spectacular view of Mt. San Jacinto, and into Tahquitz Canyon. The slate-tiled bathroom was plenty big enough for two females, and all the accoutrements we brought along. My daughter is now hooked on the Tarocco products. My ONLY gripe would be that the shower head didn't provide a very powerful spray. On our first night we decided to drop in on the drag cabaret being performed in the main lobby. Many tables had been reserved, and there were no empty seats available. We stepped into the lobby restaurant to get a light dinner, and the staff pulled a table directly into the entrance so we would have an unobstructed view of the show. They treated us like royalty. I highly recommend the "C" Salad -- fresh, delicious, and beautifully presented. We spent time at the pool on three different days, and it was always clean and sparkling. The provided towels were large and plentiful. The misters were great, as were the cabanas. Hotel Zoso is right in the "big middle of everything" in downtown Palm Springs. We were able to walk everywhere we needed to go (Plaza Theater, Spa/Casino, shopping, dining) and the staff were able to recommend several activities and services that were great! The Thursday street fair was fantastic! I'd definitely go back to the Hotel Zoso!
-
Don't Stay at the Hotel Zoso
01/16/2009I just got back from a week at the hotel zoso. having stayed there last january, i was looking forward to my visit. i must say that the hotel rooms ...
I just got back from a week at the Hotel Zoso. Having stayed there last January, I was looking forward to my visit. I must say that the hotel rooms are large and cozy. However, the staff is impossible. It is probably THE worst managed hotel I have ever stayed at. To start things off, I was kept waiting outside the airport for 1 hour. I called the hotel 4 times in that period to ask where the van was. I kept being told that it was on it's way which was a lie. The hotel is a 7 minute drive to the airport. That evening I needed a ride to an event. Despite the fact that the hotel says that they offer free van service within a reasonable area, I had to plead with the bellman to give me a ride. He kept saying that he could get fired for giving me a ride. Yet another lie. The manager tried to appease me by saying he'd give me an upgraded room. I came to find out that he was not telling the truth. I was given the exact same room I had the year before. So much for upgrading. Housekeeping was erractic in the cleaning of my room. They never replaced the complimentary bottles of hand cream and shampoo and they left dirty wash cloths in the shower. The day I left I asked if I could get a ride to the airport at 10:15. The front desk said they only make stops at 10 and 10:30 even though there was no one else waiting for a ride and it is only a 7 minute drive. How inflexible can one get. The kicker was that the hotel was practically empty. Hotel Zoso could care less about their customers.
