Reviews
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Problems with staff
10/23/2008We reserved a room here for three nights. we called to make the reservation about a week before arriving. we specifically wanted to be sure the pool would be open. ...
We reserved a room here for three nights. We called to make the reservation about a week before arriving. We specifically wanted to be sure the pool would be open. We understand that we are coming during the slow season, and it's a good time to make repairs and enhancements. We were guaranteed the pool would be available. When we arrived, we found the pool to be covered up. As it was late, we didn't inquire about it. The next day, when we wanted to use the pool in the afternoon, it was still covered. We inquired at the front desk. The woman working didn't know whether the pool was open or closed. She refused to find out an answer to our question. She simply said over and over that there was nothing she could do to help us. She went so far as to say that she only worked there and she couldn't call the manager. The manager was on vacation and unreachable. I insisted, rather forcefully. When she was on the verge of tears, she picked up the phone, called the manager and spoke to her immediately. I spoke to the manager who told me that there had been an unplanned closure of the pool for servicing that hadn't been known last week. She offered to cancel the remainder of my reservation if I could find another hotel. She was polite and professional and understanding. We did find another hotel. Everything else at the hotel was nice. The room was comfortable, the rest of the staff was eager to help and accomodate. The breakfast was good. Housekeeping did a good job the one day we stayed. Unfortunately, there was one front desk person who was always holding her puppy and was unwilling to resolve our problem.
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Decent
09/18/2008Good room; good breakfast; nothing spectacular for the cost but its yellowstone.
Good room; good breakfast; nothing spectacular for the cost but its Yellowstone.
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Yellowstone Vacation
09/03/2008We found the hotel staff to be very unfriendly. due to issues with our plane we were one day late arriving. even though i called when we found out we ...
We found the hotel staff to be very unfriendly. Due to issues with our plane we were one day late arriving. Even though I called when we found out we would be held up, our room had been cancelled when we arrived They did have rooms available so we were given a room. Every two days, our keys would not work. The clerk said they must have put the wrong number of days down.....okay...no big deal, the first time, but, this happended three times. The door to our room did not lock easily. We had to slam it extremely hard (rattle the walls) to get it to close. One of the days we arrived home the door was wide open....evidently housekeeping did not slam it hard enough. One morning when I was on the internet, the desk clerk came to me and said ""how long have you been on there, we have people waiting"". I had only been on there ten minutes and I had acknowledged the people waiting and told them I would not be long. This was not good enough for the clerk and she took the couple behind the front desk to use their computer. I thought this was unprofessional and made me very uncomfortable. When I asked the clerk if it would print boarding passes, she said yes. Mine printed twice and I was told if there was over ten pages there would be a ten-cent per page fee. I had twelve pages so I was going to pay $.20, however, the clerk informed me I had to pay $1.20. I asked why they charged for all if the first ten are free and was told, ""that's our policy if it is over 10"". Hotel was very clean!
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Yellowstone holiday
07/31/2008Room and bath were clean, spacious, well supplied and ideally located for entry into yellowstone park. internet access was available. breakfast was included in the fee. it was ample and ...
Room and bath were clean, spacious, well supplied and ideally located for entry into Yellowstone Park. Internet access was available. Breakfast was included in the fee. It was ample and delicious and saved us from having to forage around town first thing in the morning. One minor complaint. About six bikers parked their motorcycles right in the entry plaza impeding access to the hotel at the main entrance while we were there. Management should find a better location for motorcycle parking.
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Convenient
07/13/2008The pros ? hotel was relatively new and the rooms were clean. there was internet access which was very convenient. besides easy access to yellowstone, the grizzly & wolf discovery center and ...
The Pros ? Hotel was relatively new and the rooms were clean. There was Internet access which was very convenient. Besides easy access to Yellowstone, the Grizzly & Wolf Discovery Center and the IMAX was just down the street which we enjoyed very much. The Cons ? Had trouble with the AC Unit. There was a sign that said the heating and cooling was controlled by the wall panel. After several attempts to get the air going, I got very frustrated when it wouldn?t work. Finally, I used the controls on the unit itself and it worked just fine. We were pleased that the rate included breakfast. However, the person who cleaned off the tables in the breakfast room used a very strong cleaner which is not so pleasant while you?re eating.
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