Important Hotel Information
- This hotel is 100% non-smoking.
The Westin Palace Madrid
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from $286.15 USD
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Reviews
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Would stay again
08/18/2009Great hotel. friendly staff. do check you bill twice for phantom mini bar and in room dining charges.
Great hotel. Friendly staff. Do check you bill twice for phantom mini bar and in room dining charges.
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Good Choice
07/17/2009We are worldwide travelers and we have been to a lot of five-star hotels, and this hotel was well located, tastefully decorated, a good buffet breakfast was included in ...
We are worldwide travelers and we have been to a lot of five-star hotels, and this hotel was well located, tastefully decorated, a good buffet breakfast was included in the price, and we felt like we got our money's worth. They required our two children to stay in a separate room; which connected and worked out just fine;. The only drawback was the street noise at night, even on the fifth floor...we were even on the street opposite the Paseo del Prado. The Thyssen and the Prado are just opposite the hotel. The Westin Heavenly Bed is awesome!
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The best Hotel in Madrid
04/29/2009I was here for 4 days on a short business trip with my daughter. from the reception to the concierge, everything was perfect. the neighborhood is the best in the ...
I was here for 4 days on a short business trip with my daughter. From the reception to the concierge, everything was perfect. The neighborhood is the best in the city. You are within walking distance to everything. We were treated like we were important. The buffet was fabulous and the setting couldn't be more beautiful. The beds are so comfortable, the bathrooms are spacious. I would never stay anywhere else in Madrid. (if you are a SPG they will typically upgrade your room)
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Terrible
04/14/2009This place can't get the basics right: - internet access is sporadic; down one minute, up the next. - the shower is similarly sporadic; scalding hot to luke warm, no matter ...
This place can't get the BASICS right: - Internet access is sporadic; down one minute, up the next. - The shower is similarly sporadic; scalding hot to luke warm, no matter what setting you put it on. - One room service respondent wasn't familiar with the existence of items on the menu (like blueberry pancakes). It's thievery that they would even charge 1/5th of what they currently do for these rooms. Room service items are insanely overpriced; as in at least twice of what is normally exaggerated. Plus the hotel is extremely dated; as in nothing updated for decades (read carpet, furniture, TV set, lamps, telephone).
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Pure elegance
10/19/2007Everything about this hotel (except price, of course) was perfect. the public areas are unbelievably beautiful, the rooms are spacious and well-appointed, housekeeping is attentive and the service is ...
Everything about this hotel (except price, of course) was perfect. the public areas are unbelievably beautiful, the rooms are spacious and well-appointed, housekeeping is attentive and the service is sublime.
Regarding location, the Palace is in the most interesting part of town, across from the Prado and near the other major museums, the "downtown" part of Madrid is an easy walk away, the city's parks are an easy walk in the other direction, and the hotel borders on the old part of the city, which include the best restaurants, shops and clubs.
During our stay the hotel hosted a visiting American NBA team who were playing one evening on their tour entitled NBA Europe. Despite the potential for disruption typically caused by the press, PR types, and sports groupies who are always present at such spectacles, the hotel staff was able to control the entourage and maintain a serene sense of calm the entire time.
I would strongly recommend the Westin Palace to any business or tourist visitor to Madrid, and would definitely stay again.
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